1. Project management - French elections in the UKMissions: - Planning, organising and executing events successfully.- Coordinating various aspects such as logistics, budgeting, scheduling, and communication to ensure that the event exceeds participant expectations.- Overseeing all phases of the event from initial concept to post-event evaluation.Events figures:- 110 000 voters registered- more than 500 volunteers (training, motivation, schedule...)- 55… Show more 1. Project management - French elections in the UKMissions: - Planning, organising and executing events successfully.- Coordinating various aspects such as logistics, budgeting, scheduling, and communication to ensure that the event exceeds participant expectations.- Overseeing all phases of the event from initial concept to post-event evaluation.Events figures:- 110 000 voters registered- more than 500 volunteers (training, motivation, schedule...)- 55 polling stations opened in 13 sites across the UK (6 in London and 7 outside London)Achievements: + Waiting time reduced by 50% compare to the previous elections.+ Help 7 people in my team to find a permanent job in the Consulate / Embassy or in another company.+ Creation of a new tool that helped voters to access the polling station and reducing the queuing process.-----------------------------------------------------------------2. Communications manager - Covid, Brexit, Elections, Public administration services- Managing internal and external communication channels.- Community manager (Twitter and Instagram).- In charge of the website (content and layout).- Handle crisis communication during Brexit and Covid.- Keeping a positive organization's reputation by informing French citizen in the UK about their rights and services at the Consulate / Embassy. Show less

- Administrative Support: Providing high-level administrative support to the Consul general, including managing schedules, travel arrangements, and handling correspondence.- Information Management: Organizing and maintaining confidential information, documents, and files.- Communication Liaison: Serving as a primary point of contact between the executive and internal/external stakeholders, managing calls, emails, and appointments.- Project Coordination: Assisting in coordinating… Show more - Administrative Support: Providing high-level administrative support to the Consul general, including managing schedules, travel arrangements, and handling correspondence.- Information Management: Organizing and maintaining confidential information, documents, and files.- Communication Liaison: Serving as a primary point of contact between the executive and internal/external stakeholders, managing calls, emails, and appointments.- Project Coordination: Assisting in coordinating various projects, meetings, and events, ensuring everything runs smoothly.- Research and Analysis: Conducting research, compiling reports, and gathering information to aid decision-making and problem-solving.- Problem Solving: Addressing issues or concerns independently when possible and escalating urgent matters to the executive's attention.- Gatekeeping: Prioritizing and managing the flow of information and tasks for the executive.- Confidentiality and Discretion: Maintaining a high level of confidentiality and exercising discretion in handling sensitive information.-------------------------------Achievements:+ Managed to organise 4 live sessions online for all French citizens living in the UK to talk about Brexit and Covid.+ Helped thousands of French citizen to apply to the "Settled Status" and keep their rights in the UK. Show less

Helped and support Executives to organise the French elections in the UK.- In charge of the proxy vote for the French election.- Updating the French Electoral List by using internal software.- Various administrative tasks : mail processing, answering phone, drafting documents, managing databases.- Delivering figures and reports and improving internal processes.- Compilation of the results from the different polling stations (52 in total) .- Referent of the 7 sites… Show more Helped and support Executives to organise the French elections in the UK.- In charge of the proxy vote for the French election.- Updating the French Electoral List by using internal software.- Various administrative tasks : mail processing, answering phone, drafting documents, managing databases.- Delivering figures and reports and improving internal processes.- Compilation of the results from the different polling stations (52 in total) .- Referent of the 7 sites (polling station) outside the London area.Achievements:+ Succeed to manage a team of 5 people in order to handle more than 2000 proxy votes in a week.+ Responsive by delivering good quality advices by phone for the 7 polling stations outside London (more than hundred call a day). Show less

- Selling services by email, telephone, live chat or face to face - main point of contact for prospect.- Advised prospects for registration process.- Filled all details about prospects and clients in the dedicated software.- Setting up various communication tools (internet, newsletter, emailing, leaflet).- Reporting to the management team and advising on forthcoming product developments.Achievement:+ The number of response to the customers has increased by 10%.

- Advised customers by phone and e-mails about products, offers, software guidance and order tracking (100-150 calls/emails per day)- Dealt with customers’ request about refund, delay in delivery and products compliance - Help with financial task, communication in the website and management- In charge of proceeding manual payment on SageAchievement:+ Increase the number of phone and emails handled by 20%

- Advised sports customers on their choices- Welcomed and interacted with the customers to meet their expectations.- Inventory management.- Promoted services of the store to develop loyalty of customers.- Guaranteed reliable after-sales services.Achievement:+ Mountain sector sales growth by 10% compare to the previous year.

- Controled quality products returned by shops (140 products per day).- Established inventories.- Organization of the warehouse according to the flow of products.- Preparation of private sales events : ephemeral sales in Paris for Louis Vuitton’s employees.Achievement:+ Increase productivity by 40% on the controled quality products.

Sales:- Sales of sports equipments for local authorities and associations in Paris urban district (BtoB).- In charge of customer relationship and customers portfolio (more than 100 customers).- Established reports and custom plans for the manufacture team.Website: - Referencing optimization: Search Engine Marketing and Search Engine Optimization, updates, newsletters, E-marketing analysis.- Content: Create product descriptions, images, and upload products across all… Show more Sales:- Sales of sports equipments for local authorities and associations in Paris urban district (BtoB).- In charge of customer relationship and customers portfolio (more than 100 customers).- Established reports and custom plans for the manufacture team.Website: - Referencing optimization: Search Engine Marketing and Search Engine Optimization, updates, newsletters, E-marketing analysis.- Content: Create product descriptions, images, and upload products across all online channels.- Assist in creation and monitoring of marketing campaigns.Achievements: + Increase Internet sales by 200% and website attendance by 100% Show less

- In charge of the organization of a National Tournament (2010 to 2013): from initiation to closure (6 persons managed, 20 volunteers and 250 players over a weekend)- Development of the quality label “badminton school” - Trained adults and children players 3 times per week (group of 20 players)- Organization of badminton training camps (around 10-15 players)Achievements :+ Number of young players grown by 25% after quality label established+ 2 teams had been promoted… Show more - In charge of the organization of a National Tournament (2010 to 2013): from initiation to closure (6 persons managed, 20 volunteers and 250 players over a weekend)- Development of the quality label “badminton school” - Trained adults and children players 3 times per week (group of 20 players)- Organization of badminton training camps (around 10-15 players)Achievements :+ Number of young players grown by 25% after quality label established+ 2 teams had been promoted to a superior championship + 2 players had pass a diploma to become coach and I was their referent Show less

Assistant:- Accountable for all administrative tasks, including refunds, returns, invoices.- Coordinate daily customer service operations (e.g. sales processes, orders and payments).E-commerce:- Optimization of the web site referencing (Search Engine Marketing and Search Engine Optimization), updates, writing newsletters, E-marketing analysis.Communication:- Monitor and reply customer feedbacks across all marketplaces.- Manage social media… Show more Assistant:- Accountable for all administrative tasks, including refunds, returns, invoices.- Coordinate daily customer service operations (e.g. sales processes, orders and payments).E-commerce:- Optimization of the web site referencing (Search Engine Marketing and Search Engine Optimization), updates, writing newsletters, E-marketing analysis.Communication:- Monitor and reply customer feedbacks across all marketplaces.- Manage social media campaigns.Achievements :+ Increase by 200% the presence online through social media, forum and the website (SEO).+ Sales growth in store by 50% with a better organisation and products highlighting. Show less