Stephane J. Email & Phone Number

Created 3D anatomical bone models using specialized software and developed pre-operative surgical plans for robotically assisted total hip and total knee arthroplastyEntered segmentation request data into database and reviewed CT scans for conformity to required protocolCustomer focusReviewed CT segmentations and surgical plans for accuracy of anatomical landmark selection, and implant sizing and positioningUploaded completed pre-plans to field-based personnel and supported customer inquiries.Adhere to (HIPAA) and other patient confidentiality policies and procedures.Able to observe and correct minute inconsistencies.

Fielded inbound calls from customers with various questions related to media management and provided first-call resolutionLocated media purchases, answered questions regarding billing concerns, and educated customers on product featuresAccurately logged all interactions in the Contact Management System and resolved user ID and password issuesTrained new advisors and provided a positive learning environment while encouraging and coaching advisorsManaged activities and provided a positive company image by delivering courteous, and efficient customer service.

Bachelor, Business Management

Criminal Justice