Stephane Hamel Email & Phone Number

Taking care of a sick family member.

London, Greater London, Gb

Manage Global Cloud Ops Team (Accenture) for Rio TintoReview and improve operational service processesPerform IT service forensics of previous P1/P2 outages to isolate causal patterns and provide a roadmap to mitigate and reduce the risk of outagesWork with FinOps and Devops managers on a weekly basis in maintaining healthy operational practicesHelp improve overall Operational Cloud Platform service delivery in a global mining company.

Montréal, Québec, Ca

Team Lead of a small group of dedicated professionals supporting multiple accounts on Azure and Google CloudSkype for Business migration to O365 Teams for one of our customersCore team member of a group working toward Azure MSP Certification for the enterpriseOperationalization of an Azure Disaster Recovery solution for a customerQuality of Cloud Ops service delivery (no more breached SLAs and much improved customer feedback) soared 3 months after my arrival

Washington, Dc, Us

Team Lead of a group of dedicated professionals supporting several large accountsIntune SME Design/Implement/Troubleshoot on premise and cloud solutions usingSCCM/Intune/Azure/Office365Implement and maintain MDM/MAM policiesApple iOS APN certificate, Apple DEP, Android support, currently evaluating Android for Enterprise toaccomodate for Android 10Use Azure AD Powershell and the Graph API modules to create basic reporting and automate variousmaintenance tasksMigration of Exchange Activesync basic auth email profiles to modern authImplement Windows Analytics for a large mobile network company and a Fortune 500 Financial CompanyDeployment strategy, data crunching using Kusto Query Language for Windows AnalyticsAzure AD third level support of environment (PTA with SSO)Design and Implement an Azure Conditional Access Policy for a pension Fund Company incorporating complex mobile device scenariosIntune SME and support of multiple large accounts. Enrolling/Troubleshooting/Design/Maintenance ofConfiguration/Compliance Policies across multiple platforms (iOS, Android, macOS, Windows 10)Implement Autopilot (both Azure AD registered and Hybrid Azure AD joined) andactively working toward the transformation of an environment from classic to modern desktop (Intune/Autopilot) for Fortune 500 financial companyDesign and implementation of an intune email profile migration to modern authTroubleshoot complex scenarios across a wide range of Microsoft technologyMDM Migration from Cisco Meraki to Intune

Provide home care for a sick member of the family.

Saint-Mandé, Île-De-France, Fr

Tech Lead of the infrastructure migration from SCCM 2007 to 2012 for the company. Over 50 sites and20,000 seats.Technical mentoring and team lead of a team of 10 SCCM/Windows admins located in Paris, Shangaii and Montreal.Fix issues that could not be resolved by third level support (OSD, patching, SCEP, bad packaging ecology, licensing, etc...)Design of an enteprise application (at the conceptual level) to accomodate the new costing model, improving the billback process of server management.Write and maintain the various standards documents pertaining to OS Images, Applications standards, etc...Follow and lead the Microsoft product related projects (Lync 2013, SCOM, SCCM)Review and validate the various scripting efforts (T-SQL, Powershell) to maintain our reporting services as well as the rich frontend to SCCM built by the company.Occasionally help the admins in the troubleshooting of the various task sequences used, ensure that images are standardized, optimized and deployed strategically.Produced, maintained, and improved documentation on various internal processes, OS standards, and refresh cycle schedules.

Armonk, New York, Ny, Us

Day to day 3rd level SCCM support of the corporate accounts (National Bank, Nisource Hydro, WISB, CAMH)Configure branch distribution points, Asset Intelligence and Windows Deployment Services/PXE.Deployed and administered Microsoft SQL Server, WSUS servers and site servers (central, primary andsecondary)Execute the trouble tickets as well as work on various service requests, at one point, I was responsible for 2 majors accounts and managed over 30,000 seats.Site recovery and Backup/RestoreMonitor all relevant logs, including server, application patches and required configuration changes to the SCCM infrastructure.Troubleshoot SCCM client connectivity and package installation issues by analyzing corresponding logsSupport Windows XP/7/2003/2008, utilized Active Directory/g\GPOs to deploy/support/secure clients,including DNS suffixes, regional settings, registry settings, etc..Ensure that patch compliance is met, that they are synched, up to date and staged on all distribution points and that the clients are properly reporting compliance.Ensure that maximum client agent saturation on all the accounts. Perform daily remediation of clients and ensure that all collections are maintained or removed if unneeded.Maintain the infrastructure, fix any issues, ensure that security model and profiles are being followed.Write and maintain various scripts to assist in the operations, mainly to fix clients and gather information which could not be gleaned by AD.Infrastructure Deployment/RemovalWrote various technical documents intended for the packaging and imaging team as well as provide third level support in critical issues.As part of the IBM Managed services team, provided network support for the Vitalnet Lucent Monitoring services.On top of operational support, participated in the infrastructure migration of our accounts as they moved from SMS 2 to SMS 2003 to SCCM 2007.

Armonk, New York, Ny, Us

Participated in the build and start of operation of the Montreal E-Business hosting center. From the floor cabling to the various racks and cabinet unpacking and install, to the servers, SAN switches and switch/routers/firewalls configuration.Rebuild SUP2 modules with current code, updating configuration.Day to day networking support of a hosting center, including client integration of their network equipment troubleshoot any incompatibility.Fix any L2/L3/L4 issues, ie. pvst+, routing issues with Bell, BGP synchronization with Lucent routers.Participated in various projects, including the implementation of a new service offering using Checkpoint and PIX firewalls.Additional duties included the maintenance of the Toronto Network lab, migration of the Xylan switches to Catalyst.Software testing with the Tampa software testing division on an automation project using Tivoli configuration manager as the backend, mainly test the various switch provisioning workflows.Mentor and back up the other team members from the Toronto and Calgary sites.Coordinated with other teams to support network hardware such as firewalls, load balancers and switches and storage hardware such as SAN, DAS and NAS systems.Developed and implemented procedures for operational processes including deployment, upgrade, migration and maintnenance.Participated in the dismantling of the Montreal and Calgary E-Business hosting centers.

King Of Prussia, Pennsylvania, Us

Day to day support of the Metaframe, Windows and Netware servers (10 servers and 1000 users).Replacement of defective disks, CPU, arrays, etc...Network and system integration of new acquisitions into the MDS network.Ensure that full and incremental data backups are successful; perform data restore for users as needed using Arcserve backup solution.

East Hartford, Ct, Us

Day to day support of the Metaframe, Windows and Netware servers (20 servers and 3000 users).Replacement of defective disks, CPU, arrays, etc...Migration of the old Winframe to Citrix Metaframe.Network and system integration of new acquisitions into the PWC network.Assist in the design and implementation of NDS, migrate the bindery based clients into the new X.500 designand migrate to Netware 4Participated in one of the first implementation of ZenWorks in Montreal, implement the infrastructure, train the software install/support team to teach them the new packaging and deployment feature of ZenWorks.Ensure that full and incremental data backups are successful; perform data restore for users as needed using Legato backup solution.

Maintain and update the Netware server 2.X, install the netware client agents and ensure IPX/SPX connectivity.Provide training courses to customers on presentation software such as Powerpoint, Harvard Graphics, etc..

A.E.C., Programming

D.E.C., Sciences Pures