• Conduct vulnerability scans, conduct periodic risk assessments and review security compliance documentation for computer systems annually• Assess security controls to ensure the security controls have been implemented and operating as intended• Setup equipment and domain accounts for employee use, ensuring installation of appropriate software• Utilize available tools, such as remote assistance, email and public technical documentation and guidance to resolve technical problems• Follow up with escalation points of contact to ensure satisfactory resolution of end user technical problems as needed• Maintains on-line and off-line operations data by utilizing system tools to monitor applications• Design, develop, and implement cybersecurity awareness campaign and trainings

• Provides operational support through the coordination of the quality, service and administrative functions in the pickup and delivery area• Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan to minimize costs and ensure service integrity• Member of the FedEx Safety committee: Identify opportunities to minimize workplace injuries, health problems and conduct safety inspections and audits

• Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures, and instilled shared accountability for achieving project milestones• Effective work with the use of MS Suite and other computer/engineering programming tools• Analyzed and interpreted test data. Authored technical reports and gave recommendations based on our projects

• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects• Wrote technical reports and provided recommendations and strategies for reducing Capex • Attended all safety meetings and kept track of daily logs for managers and supervisors