Stephane Valentin Email & Phone Number

Rennes Area, France

- Customer Service Manager Team Leader for Major account in Europe - Develop and maintain strong relationships with customer- Analysing customer satisfaction ratings and making decisions based on these statistics.- Coordinate internal and external communication during crisis period- Develop and maintain internal and external contacts for the maximisation of business opportunities and resolution of conflicts- Development, motivation, training of staff in the team, in line with strategy- run an organizational P&L

Paris Area, France

- Customer Service Manager Team Manager for Major account in Europe - Responsible for contract and governance execution for network contracts- Analysing customer satisfaction ratings and making decisions based on these statistics.- Coordinate internal and external communication during crisis period- Develop and maintain internal and external contacts for the maximisation of business opportunities and resolution of conflicts- Development, motivation, training of staff in the team, in line with strategy- run an organizational P&L

Metz Area, France

- Managing a Call Center, nine managers,100 sales reps from private and public sectors.- Responsible for staff recruitment and maintaining a high standard of qualified staff.- Responsible for relationship between management and unions representatives - Sales target: setting and meeting performance targets for sales, analysing sales performance of sales reps, and sales performance per call.- Productivity and production targets: setting and meeting performance targets to maximise productivity.- Creating staff incentives

Reunion

Education record

Management Degree