J'étais propriétaire de ma propre Boulangerie Pâtisserie Café sur Aix-en-Provence.Je fabriquais et m'occupais de mes clients et de mon équipe. De l'excellent pain tous les jours : c'était un objectif permanent.Des pâtisseries pour tous les goûts et les budgetsDu salé varié pour nos clients étudiants et adultes actifsUn café qui plaitJ'étais devenu Artisan Boulanger, avec une équipe de qualité.

Advice to commercial networks with stores and/or web-stores in France and abroad.Implantation strategy, ranges improvment for product and services. Implementation of the advice with the team support.Advice and Action brings both the problem solving and the implementation.References : Fnac.com, Delamaison.fr, Auchan, Alinéa ....

Improvement of the performances of the company’s N°1 region T.O. : 210 M€ , 650 employees. Managed 16 stores: from Montpellier to Nice, Avignon to Ajaccio (Corsica)A : Thanks to a demanding team management through key indicators benchmarking- 16 store directors team management and 7 regional experts management - Turn over increased by 30% above the company average rate in 2009 - Improved Customer Satisfaction Culture through key factors: product merchandising, welcoming and advising clients, service range, after sales. - Reduction of losses by 50% 2009 / 2008 B : Thanks to the improvement and better adaptation of product ranges.- Above target growth on market shares for strategic product categories- Increased margin by half a point through promotional actions and competition benchmarking

Repositionning and return to profit of the Polish subsidiary T.O. : 35 M€ 170 employees. 3 stores: 2 in Warsaw, 1 in Katowice. Headquarters in Warsaw. A : Thanks to the improvement and better adaptation of product ranges - Developed new positioning centred on Furniture and Decoration offer on profitable and growing product families- Improvement of the product portfolio and in-store mix. - Modernization of the marketing communication consistently bringing more “value for money perception”- Turnover increased by 28%, margin value by 50% : 2007/ 2005B : Thanks to a demanding team management through key indicators benchmarking- Set-up a Steering Commitee focused on the store network with new “Reporting culture”.- EBIT increased from -4,2% in 2005 to +3,4% in 2007C : Other issues :- Preparation for network development with Poznan project validated by PPR Shareholder

Adaptation of the product range and marketing to the local market T.O. : 15 M€, 1 store, 52 employees including after sales department with techniciansA : Thanks to the improvement and better adaptation of product ranges- Developed new product strategy accounting for 30% of turnover.- Defined the purchasing strategy. Changed for local communication agency. - Increased T.O. by 16% in 2 years while the market performance was –2%B : Thanks to a demanding team management through key indicators benchmarking- boosted productivity in each department benchmarking with the best french stores- reorganisation of the After Sale Service : reduced repare delays by 50%- HR policy based on skill improvement : 50% of the managers where promoted within 3 years.

Mission : Management of the Store, implementation of the company’s strategy, improvement of the market penetration.Results : - T.O. increased by 4 points above the market in 2001- Leader in garantee sales and on employment flexibility within the 35 hour week new regulations.

Mission : Management of the global sales team.Results : - Grew the margin through promotional actions and competition benchmarking: achieved 35% - Managed 10 departmental managers : T.O. increased by 10% 1998 / 1997 - Improved conversion rate from visitors to customers - Set-up an understandable and clear merchandising with customer satisfaction.

- Active participation in the launching of the Argentine subsidiary - Responsible for printing, distributing, payback of the tickets and for cash investing.