Managing Customer Success at Michelin, and leading value realization engagements for top accounts in France. Helping our customers adopt digital transformation, from people's experience to operating model all the way to value creation. Our mission is to help our customers get the very best of their strategic investment in Salesforce. This involves how they create and capture value, how they innovate and make ideas real, and how they change their own organization for success. Moreover, how they make people's life better at work, how they build beautiful stories everyday between their brand, partners and customers.

Customer Success Executives help ServiceNow customers digitize their business model on one single platform. We help the board and top management demonstrate the value they drive with the Now platform.

As digital advisor I help top executives define and align a combined strategic and technology approach to digital disruption and build business transformation roadmaps. We deliver customer centric digital integration plans and measure value creation.I also deliver Digital programs all the way through initiation, planning, execution, monitoring & control, and closing phases, using best in class frameworks (PMP, MSP, ITIL, TOGAF).

Reporting to the CEO, re-shaped a Salesforce based transformation program on a new vision of its scope and strategic stakes. Redefined core capabilities and gave a new momentum to the initiative by setting up a new governance and re-organizing teams.

Think about a brand new convergent telecommunication product tailor made for B2B small and middle market customers. Think about a fully digital product supported by a fully digital operating model. Think about a sharp team of innovation junkies who launched a new business model on the market in just 4 months.

As Head of the CRM programme within the Business division at Orange CH, introduced digital Marketing & Sales practices to provide our clients with a unique customer experience. Built a new cloud architecture by putting together a full Marketing, Digital and Sales cloud stack and reviewed the customer front-end organization to enhance customer engagement. As Acquisition Marketing manager, managed the multichannel Strategy & Operations.Assisted the head of division in a full transformation of the sales strategy, organization, systems and processes.

Set up a Change Management Practice dedicated to creating a positive momentum within Orange’s disruptive big bang IT Transformation program. Set up a Governance Body and designed a full Change framework that included Business Process re-engineering, Agile Design, Risk Mgt, Stakeholder Mgt, Knowledge Mgt and Continuous Improvement.

Responsibilities included Salesforce Pre-Sales offers, project deployment & delivery and new practices.Salesforce projects took place in Top Tier 1 players in the Asset Management and Private Banking sector (Société-Générale, Amundi) as well as in Telecommunications (Orange Group).

Siebel (now Oracle CRM) business consultant for various clients in the automotive industry.In charge of Unilog Business Consulting (now CGI) CRM skill center.

CRM (Siebel) and BI (Business Objects) consultant in the Banking, Telecommunications and Energy sectors.

Sales Manager (Champagne Pommery) in charge of the western Paris region.