Stephane Doucet Email & Phone Number

With over 30 years of experience, I have a diverse technical background which encompasses design, product verification, and technical project management, as well as practical experience in Security, IP, Broadband, Frame-Relay, ATM, SNA, Telephony, Internetworking, Local Area Networks, and voice and data cabling infrastructures. I also have design, testing and practical experience in e-mail systems, network and computer security, wireless data, network servers and data storage solutions. My broad range of skills include extensive troubleshooting and crisis management experience, and strong interpersonal skills enable me to communicate clearly and professionally in critical customer support situations. With my customer-oriented focus, I have a proven track record as a technical resource, security analyst, network designer, verification engineer, and support engineer and as such, I have worked with a variety of products from vendors such as Cisco, Nortel Networks, 3Com, Hewlett-Packard, IBM, Motorola, Microsoft, VMware, and Sun Microsystems.In the past, I have successfully assisted a wide variety of customers, including the Canadian Department of National Defense, Pacific Life Insurance, Raytheon Corporation, Nortel Networks, Lazard Financial, Suncor Energy, Reebok, the Canadian Federal Government (House of Commons), The Conference Board of Canada, LaBarge Weinstein, Cable & Wireless, Qwest, Savvis, South African Airways, Swiss Rail – SBB, Aliant, Florida Power & Light, Bank of America, Bank Groupe Desjardins, ABSA Bank, Bank Austria, Bell Canada, Bank La Caixa of Spain, and Deutsche Bank AG.I am perfectly fluent in both French and English.Specialties: Customer Support Engineer & Escalation ManagementNetwork Audit & Network Traffic AnalysisIPSec Security ImplementationsIT/Telecoms TrainingNetwork DesignTroubleshooting and Analysis

Listed skills include Network Design, Ip, Atm, Cisco, and 1 others.