Project coordinationProject Portfolio management (PPM, Transition and BAU) Capacity managementCoaching PM's (+- 35) Method and toolingRisk, issues and projects change managementManagement reportingApplication Owner/Admin : Planview (Saas) - Upgrade - functional improvementProjects:Migration Planview V12 to (SAAS)CRM Customer Relationship Management - Sales support tool implementation

Activities:Yearly assessment plan, mission statement, approach, interviews and evidences analysis. Presentation of conclusions and actions plan.Animating continuous improvement facilitation, root cause analysis, actions definition and follow-up.Quality system assessment according the ISO9001 norm. Sarbane Oxley testing campaign.Risk management of the purchase domain. PCI compliance management. Risk Management control, vulnerability assessment and major event. Achievements :Study implementation ISO14001 OHSAS18001, ISO27001. Pre-certification external audit ISO14001 and ISO27001.Creation of an Quality (ISO9001) Assessors Community (28 members ) - Selection, training and coaching.Risk and vulnerability report in collaboration with the Corporate risk manager (general secretary). Action Follow up system (Share-point) to increase the audit, risk and assessment actions follow-up activities. Committees management system (Share-point) to decision process: request management, agenda management and decision follow-up.

Activities: Responsible for the project resources and planning. Team up to 15 people, budget from 100k to 850k €. AchievementsSite Codification and nomenclature system alignment. Technical Sites deployment management system. Call centre /back-office trouble ticketing management system (ARS - Remedy),Migration Trouble ticketing ARS - Remedy to PeopleSoft.Document management system (Documentum): Concept and implementation of digitalisation, routing, storage, archiving.Marketing campaign management database for commercial campaigns.

Activities: Responsible for the billing team within the IT dept ( 12 PM's and analysts). The team managed the applications evolutions for the customer contract management, invoicing, payment, bad debt, on-line sales system, other applications for bank domiciliary and interface other telecom operators.People management: Recruitment, evaluation, individual evolution, coaching, conflict management.Team: Coordination, planning, prioritisation Budget: Consulting 600k €/year, suppliers development 1,2M €/year.Suppliers: Negotiation on the content, delivery follow up (principal supplier CAP Gemini France&Belgique)

Activities: Analyse business need, manage development team, supplier relationAchievements Customize Oracle suite modules, Account Receivable, General Ledger and Logistic.Customize the CRM Trouble Ticketing ARS (Actions Request System - Remedy) for Customer Service & Call Center with interaction with the technical service.

Activities: Analysis and develop IT solution for business.Interact with supplier and other technical external service provider.Interact with internal Customers, technical teams and production team. Achievements Airport operation 1996 – 1998Checking desk en boarding gates display system at the airport.Interfaces baggages sorting system to manage and arrivals passengers forecasting, baggages handling. Catering department 1992 – 1996Interface system to load flights information to forecast production for on board lunch.On board system to manage duty-free sales. (stock, sales, cash payment, Credit Card ...)Facilities Department 1987 – 1992Facilities management system: - work order management,- systemic work order management, - stock management (barre code system), - inter department invoicing.

Activities: IT support

Study: Programming Analyst

Activities: Accounting clerk, Patrimonial management and IT management