Stephane Essomba Email & Phone Number

Terrebonne, Quebec, Canada

Montreal, Quebec, Canada

-Strategic supervision of complex projects totalling $6.77 million, aimed at optimizing insurance claims systems in the health and social services sector.- Full-cycle planning, organization, and leadership of projects, ensuring rigorous management of budgets, timelines, and deliverables in line with strategic objectives.- Close collaboration with the Ministry of Health and Social Services to develop and implement the Master Plan for Information Resources (PDRI), ensuring alignment of technological initiatives with government priorities.- Contribution to budget creation and proactive management, detailed monthly progress tracking, invoice validation, and preparation of progress reports for stakeholders.- Key partnership with the Ministry of Cybersecurity and Digital to successfully execute the Data Center Consolidation Plan (PCCTI), enhancing digital infrastructure efficiency.- Active participation in implementing the Technological Modernization Plan (PMT), ensuring systems transition to modernized and secure infrastructures.- Led the implementation of the Guidewire insurance claims management system, optimizing operational processes and reducing processing times.- Managed accounting system enhancements, improving financial reporting accuracy and regulatory compliance.- Coordinated the revamping and improvement of the website, enhancing user experience and digital performance.- Closely monitored the financial performance of projects, ensuring budget forecasts were accurate and profitability targets met.- Implemented continuous improvement strategies, optimizing processes and outcomes across all projects.- Oversaw the creation of a data warehouse, improving access to information and data-driven decision-making.- Successfully migrated applications, virtual servers, databases, and network components to the government cloud, ensuring a seamless transition and performance enhancement.

Montreal, Canada Area

- Successfully developed, maintained, and executed projects for group pension plan system implementation, ensuring compliance with regulatory requirements and client expectations.- Strategically coordinated the creation and deployment of client-facing websites for pension plans, optimizing accessibility and user experience.- Managed the full implementation of new pension plans as well as the seamless conversion of existing ones, ensuring a smooth transition with no service interruptions.- Developed detailed project plans with clear objectives, defined milestones, and measurable performance indicators.- Applied Agile methodology to maximize team efficiency, ensure rapid delivery, and adapt solutions to evolving needs.- Led the matrix management of human, material, financial, and technological resources, ensuring the optimal allocation of essential resources for successful project delivery.- Coordinated multiple project teams across international locations, facilitating effective collaboration despite geographical and cultural differences.- Negotiated adjustments to deliverables, budgets, or timelines with project leads and senior management, based on evolving requirements and constraints.- Proactively managed risks to anticipate and mitigate potential impacts on project execution, ensuring smooth delivery.- Directed change management and communications with all internal and external stakeholders, ensuring transparency and alignment with project goals.- Expertly utilized project management tools (Jira, MS Project, or similar) to track progress, resources, and deliverables.- Demonstrated mastery of hybrid project delivery approaches (Agile and Waterfall), adapting methods to meet specific project needs.- Proven experience working in virtual environments, ensuring project continuity in remote work or distributed team setups.

Montreal, Canada Area

As an implementation manager, I have a relentless focus on building client relationships, delivering excellence, and ensuring customer satisfaction.My contribution:- Supervising the implementation of systems for group retirement savings plans for clients, ensuring deliverables meet client needs and align with internal policies and quality standards.- Coordinating cross-functional deployment activities with client relations teams and external partners, ensuring seamless collaboration and project execution.- Overseeing project timelines and budgets with a focus on delivering results within established constraints and deadlines.- Proactively planning, identifying, monitoring, and responding to risks to minimize project impacts and ensure smooth progression.- Managing updates to existing retirement plans, including fund offering changes, additions, and various adjustments, in alignment with client needs.- Facilitating the transition to ongoing operations by providing client relations advisors with a clear understanding of client expectations and project deliverables.- Actively contributing to the sales process by creating implementation schedules that confirm the availability of support teams and ensure timely delivery for special cases or finalist presentations.- Providing training, guidance, and support to team members as needed, fostering skill development and knowledge sharing within the team.

Montreal, Canada Area

Be in charge of running and managing the call center dailySet targets for all other call center agents to meet up withSchedule and organize shift patterns for other team members to ensure that customers are never left unattended toUnderstand all organization’s products, services, procedures and guidelines and communicate same to all team membersMonitor all calls to ensure that due procedures and quality standards are strictly adhered toFacilitate and organize training session for all agentsRecommend and purchase gadgets to enhance job performance at the call centerConduct regular review of all call center agents performance and organize training sessions for under performersKeep up with trends and happenings in the industry and ensuring adherence to industry standardsEnsure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all timesEnsure a safe and harmonious working environment for all other team members and delegate duties to all team members.

Montreal, Canada Area

Determines requirements by working with customers.Answers inquiries by clarifying desired information; researching, locating, and providing information.Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfills requests by clarifying desired information; completing transactions; forwarding requests.Maintains call center database by entering information.Keeps equipment operational by following established procedures; reporting malfunctions.Updates job knowledge by participating in educational opportunities.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Montreal, Canada Area

Build and maintain client bases, keeping current client plans up-to-date and recruiting new clients on an ongoing basis.Contact clients periodically to determine if there have been changes in their financial status.Devise debt liquidation plans that include payoff priorities and timelines.Explain and document for clients the types of services that are to be provided, and the responsibilities to be taken by the personal financial advisor.Explain to individuals and groups the details of financial assistance available to college and university students, such as loans, grants, and scholarships.Guide clients in the gathering of information such as bank account records, income tax returns, life and disability insurance records, pension plan information, and wills.Implement financial planning recommendations, or refer clients to someone who can assist them with plan implementation.Interview clients to determine their current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance, and other information needed to develop a financial plan.Monitor financial market trends to ensure that plans are effective, and to identify any necessary updates.