Stephane Hebert Email & Phone Number
@lumen.com
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Who is Stephane Hebert? Overview
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Stephane Hebert is listed as Principal Client Relationship Manager at Colt at Colt Technology Services, a company with 4519 employees, based in United Kingdom, United Kingdom, United Kingdom. AeroLeads shows a work email signal at lumen.com and a matched LinkedIn profile for Stephane Hebert.
Stephane Hebert previously worked as Principal Client Relationship Manager at Colt Technology Services and Senior Customer Support Manager at Lumen Technologies. Stephane Hebert holds Masters, Applied Foreign Languages from Université Paris Nanterre.
Email format at Colt Technology Services
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AeroLeads found 1 current-domain work email signal for Stephane Hebert. Compare company email patterns before reaching out.
About Stephane Hebert
IT & Telecoms professional with 15 years’ experience in delivering exceptional service management for local and global network service providers. An enthusiastic individual with excellent communication and organisational skills, I am results driven and commercially focused, with proven service management and customer relationship skills. Combined with delivery and technical capabilities, these skills allow me to deliver excellence in a technology and business environment.• Solid background in full life cycle end to end customer focussed service management • Good WAN networking knowledge including MPLS, IPVPN, VoIP, Video Conferencing & Managed Services• Strong interpersonal and communication skills• ITIL Service Level Management Practitioner qualified
Listed skills include Managed Services, Sla, Mpls, Service Management, and 10 others.
Stephane Hebert's current company
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Stephane Hebert work experience
A career timeline built from the work history available for this profile.
Senior Customer Support Manager
Senior Customer Experience Manager
- Managing a portfolio of international Enterprise customers worth £10 million of revenue
- Accountable for the overall management of the end to end customer experience, delivering service excellence
- Leadership of continual service improvement initiatives
- Developing and support sales proposals, working with the Account Manager and pre-sales consultants
- Proactive involvement with in bid management
- Developing Easynet’s operational and commercial understanding of customer… Show more
Senior Service Manager
- Managing major international accounts worth £6 million
- Ensuring SLA compliance
- Supporting account management to drive growth
- Building solid, trusted, business-productive relationships with each client, understanding drivers and dynamics of their businesses
- Capturing and championing customer requirements, negotiating within the business across technical, logistic and commercial functions to deliver client centric solutions
Customer Service Manager
- Building open, trusting and professional relationships with key clients as well as internal stakeholders
- Leads service review meetings with clients, presenting meaningful SLA performance, trend analysis and proposed improvement plans reaching agreement on service changes and driving the implementation of such changes.
- Working in partnership with Account Management in order to drive revenues and prevent churn
- Negotiating service improvements and new product / service provision… Show more
- Negotiating service improvements and new product / service provision with business stakeholders to avoid potential performance issues and enhance client satisfaction.
- Single point of contact for escalations
Customer Service Associate
- Responsible for the compilation of customer and service level information
- Liaising face to face with high revenue and strategic accounts
- Ensuring products and services are supported to operational contractual commitments and Service Level Agreements (SLA's)
- Supporting/managing ad hoc projects with Customer Services
- Supporting the process for customer complaints and escalation management
- Liaison with third party suppliers as appropriate
Account Manager
Customer Service Associate
Colleagues at Colt Technology Services
Other employees you can reach at colt.net. View company contacts for 4519 employees →
Gareth Jones
Colleague at Colt Technology Services
Enfield, England, United Kingdom, United Kingdom
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PG
Praveen Gupta
Colleague at Colt Technology Services
Ghaziabad, Uttar Pradesh, India, India
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SV
Sharma, Vipul
Colleague at Colt Technology Services
Gurgaon, Haryana, India, India
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TW
Tanya Wajcberg
Colleague at Colt Technology Services
France, France
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SJ
Shreshta Jain
Colleague at Colt Technology Services
Gurugram, Haryana, India, India
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AD
Asa Dhfh
Colleague at Colt Technology Services
Lisboa, Lisbon, Portugal, Portugal
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ER
Ebin Raj
Colleague at Colt Technology Services
Bengaluru, Karnataka, India, India
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GW
Geoff Williamson
Colleague at Colt Technology Services
Greater London, England, United Kingdom, United Kingdom
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BB
Bilotto Bilotti
Colleague at Colt Technology Services
Wellington, New Zealand, New Zealand
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SA
Shivani Aneja
Colleague at Colt Technology Services
Gurugram, Haryana, India, India
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Stephane Hebert education
Masters, Applied Foreign Languages
Bachelor, Applied Foreign Languages
Frequently asked questions about Stephane Hebert
Quick answers generated from the profile data available on this page.
What company does Stephane Hebert work for?
Stephane Hebert works for Colt Technology Services.
What is Stephane Hebert's role at Colt Technology Services?
Stephane Hebert is listed as Principal Client Relationship Manager at Colt at Colt Technology Services.
What is Stephane Hebert's email address?
AeroLeads has found 1 work email signal at @lumen.com for Stephane Hebert at Colt Technology Services.
Where is Stephane Hebert based?
Stephane Hebert is based in United Kingdom, United Kingdom, United Kingdom while working with Colt Technology Services.
What companies has Stephane Hebert worked for?
Stephane Hebert has worked for Colt Technology Services, Lumen Technologies, Gtt, Interoute, and Easynet Group.
Who are Stephane Hebert's colleagues at Colt Technology Services?
Stephane Hebert's colleagues at Colt Technology Services include Gareth Jones, Praveen Gupta, Sharma, Vipul, Tanya Wajcberg, and Shreshta Jain.
How can I contact Stephane Hebert?
You can use AeroLeads to view verified contact signals for Stephane Hebert at Colt Technology Services, including work email, phone, and LinkedIn data when available.
What schools did Stephane Hebert attend?
Stephane Hebert holds Masters, Applied Foreign Languages from Université Paris Nanterre.
What skills is Stephane Hebert known for?
Stephane Hebert is listed with skills including Managed Services, Sla, Mpls, Service Management, Telecommunications, Itil, Service Delivery, and Management.
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