I founded SL Business Solutions Pty Ltd, a consultancy specialising in Business Improvement and Exit Strategy, helping businesses maximise their value and appeal to potential buyers. I collaborate with business owners and teams through productive brainstorming sessions, develop comprehensive business plans, and oversee action plans to successful completion.Key Achievements:• Introduced globally recognised systems to improve quality, productivity, customer satisfaction, and boost profitability and revenue.• Delivered a comprehensive "Road Map" for business owners, offering clear guidance on improving operations, with the option for ongoing support during project implementation.• Developed and implemented the "FOCUS" methodology, addressing key business areas: Financials, Operations, Customers, Urgency, and Staff, to drive measurable improvements in performance.My approach empowers businesses to strategically enhance their operations, ensuring long-term success and maximising their market value.

During this tenure, I leveraged a unique blend of analytical, managerial, and leadership skills to drive strategic business development across all functions, from capital and asset utilisation to marketing, sales, and operations. I led a management team overseeing marketing, operations, warehousing, distribution, and human resources, enhancing team efficiency through effective coaching and mentoring. My leadership focused on expanding retail operations across Sydney while seeking strategic growth opportunities.Key Achievements:• Initiated and implemented new marketing strategies, including promotional activities, training programs, and a mobile website with a store locator, significantly increasing brand visibility and customer engagement.• Identified and executed process improvements that reduced labour costs by 15% and increased machine utilisation by 10%, all while enhancing customer satisfaction and retention.• Fostered a culture of efficiency and continuous improvement within middle management through targeted coaching, significantly improving plant and machinery performance.• Negotiated and presented business strategies to top executives at major firms such as Qantas, Westfield, Mirvac, Stockland, and AMP, securing expanded business opportunities.• Interpreted customer feedback to refine operations, strengthen brand loyalty, and identify opportunities for further business enhancements.• Demonstrated strong leadership and decision-making in navigating challenging scenarios, cutting costs while maintaining high-quality standards.• Spearheaded business development and account management efforts, expanding the client base and increasing commercial revenue from $3M to $35M over ten years.• Drove a substantial increase in commercial volume, growing from 60 tons to 650 tons over the decade.• Secured increased business with Qantas and expanded services to over 120 hotels, further solidifying the company’s market presence.

Founded in 1939, Lawrence Dry Cleaners is a privately owned Dry Cleaning and Commercial Laundry that has become one of the most recognised dry cleaning brands in Australia. Employing over 200 people and with a reputation for first-class laundry service, we process more than 200 tones of hospitality linen every week and launder up to 4,000 garments every day.Preferred suppliers to some of Australia’s most WELL-KNOWN BRANDS, including Qantas, Accor, plus the Star Casino complex and exclusive InterContinental Double Bay hotel in Sydney to name a few, our HIGH QUALITY cleaning services include Commercial Linen, Soft Furnishings, Curtains and Blinds, Commercial Dry Cleaning, Wedding Dresses and Restaurant Linen.As General Manager since 2012, I am responsible for leading the growth of the organisation and the development of a HIGH PERFORMING business team. Reporting to the company owner, I lead all aspects of business development, financial management, IT, marketing, operations, warehouse and distribution, and human resources.Under my leadership, the business has experienced significant GROWTH. We have invested several million dollars to improve the eco-efficiency for our business with the acquisition of new Pulse Flow Technology equipment. Investing in the latest technology is crucial to producing a consistently high quality product for our customers.Other professional achievements include:● Increasing the commercial laundry output from 60 tons to well over 200 tons by improving machinery, developing new business and increasing market share with clients such as the Accor Group and IHG Group.● Creating a new model for our management, including Franchise and Pick-up - Delivery.● Changing and improving the management structure of Littles Dry Cleaning, part of the LDC group, to build on its newly-created business strategy.If you are keen to learn about what we do, email me: ✉ stephane@lawrencedrycleaners.com.au.► Or visit: www.lawrencedrycleaners.com.au

As General Manager, I was responsible for overseeing comprehensive P&L and budget management, ensuring financial stability and driving business growth in a highly competitive linen hire and laundry industry. My role involved optimising operational processes, negotiating favorable supplier terms, managing inventory, and ensuring seamless support across various business functions. I fostered strong relationships with key accounts while actively pursuing new business opportunities, delivering detailed reports and strategic insights directly to the Managing Director.Key Achievements:• Ensured the integrity of financial transactions, including daily backups, accurate invoicing, and timely payment processes, while upgrading customer management software to include stock control and debtor management features.• Collaborated with executives from Qualitex, LMS, Aladdin on Site, and Fortessa to align business strategies and promote group-wide growth, leveraging strong teamwork and interpersonal skills.• Implemented operational enhancements that increased productivity and reduced costs, while maintaining high quality during critical phases of operations.• Optimised resource utilisation to meet rising distribution demands, improving logistics and distribution efficiency across multiple business units.• Enhanced warehousing and distribution efficiency for four associated businesses, achieving a 12% increase in distributions without increasing driver headcount.• Spearheaded sales growth from $10M to $14M through a strategic investment of $500k in a new ironing line, achieving a 25% ROI.• Improved safety standards by conceptualising and executing automation of labour-intensive processes, reducing workplace risks.• Directed a diverse workforce of 110 professionals across sales, production, administration, purchasing, and logistics, ensuring effective cross-departmental collaboration and operational success.

Audit on actual situation and prepare change management program.● Reorganisation, Staff Management, Sales / Designers Management.● Managing Sales teams and conducting sales meetings on a weekly basis. Making sure the Leads were dealt with and followed up accurately. ● Quality control and continuous improvement implementation.

Evaluating and improving the existing warehouse layout and organisation to reduce time to delivery and increase customer satisfaction.● Main focus: Purchase management / supply chain, Logistic management, OH&S and security / Building maintenance.

Participated in merging two business into one location. ● Responsible for all Financial and Operations activity including Production, After Sales service, logistic and stock control. ● Also responsible for HR and Organisational Change Management.