Stephane Turpin Email & Phone Number

Pointe-Claire

Dorval, Canada Area

• Maintaining customer satisfaction by providing problem-solving resources; managing staff.
• Accomplishing customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning.
• Achieving customer service and sales objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production.
• Meeting customer service and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Determining customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and.
• Improving customer service and sales quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.

Montreal, Canada Area

• Managing national teams of service coordinators, office administrators and all service/sales technicians across Canada.
• Accessed, evaluated and implemented any required changes needed within multiple national teams to ensure that they are organized, trained, and effective, while remaining motivated and positioned to professionally.
• Creation of new division national service/sales department;
• Includes administration and organizational service/sales processes.
• Responsible for division national warehouses, fleet vehicles and staff recruitment.
• Implementation of complete Windows ERP solution for all operations.

• International call support center manager: software implementations (ChainDrive).
• Effectively manage the day to day workflow of the department including client calls management.
• Developing positive relationships with clients and adding new business development sales.
• Assuming the role of key contact with regard to all aspects of client care and negotiations.

Montreal, Canada Area

• International call center manager: software implementations. (Training & support with Sirius Pro)
• Managing customer sales, account complaints and customer contract negotiations.
• Account receivables management: financial negotiations.
• Human resources management and office management.
• Administrative support to the President and Vice-President.

Montreal, Canada Area

• Production & Distribution Manager: ad-mailings, publication mailings and conference logistics.
• Inventory Manager: internal productions and out-sourced productions.
• Administrative support to the Circulation Manager and the Marketing Manager.

Montreal, Canada Area

• Managing marketing, sales and finances. Managing all company human resources.
• Inventory management. Distribution management: - Responsible for multiple warehouses and fleet-vehicles.
• Managing company revenues and expenses. Responsible for accounting reports.
• Managing office employees, sales representatives, delivery drivers and warehouse employees.

Montreal, Canada Area

• Managing sales team and customer services.
• Operation Manager’s assistant including business administration tasks.
• Account receivables management: collections and negotiations management.

Montreal, Canada Area

• Soliciting and meeting new clients. Promoting and selling various products.