Stephan Gauthier Email & Phone Number

Canada

Ottawa, Canada Area

» Be the client "go-to" for all Real Estate inquiries and concerns with a focus on service quality» Develop comparative market analysis (CMA) reports to effectively evaluate client properties » Accompany client to view and inspect properties, advising them on the suitability and value of homes based on current market conditions» Provide detailed staging.

Ontario, Canada

✔ Respond to all resident requests/complaints in a friendly, prompt and professional manner✔ Source and interview potential tenants✔ Maintain effective communication with new and existing tenants✔ Resolve conflicts and negotiate as required - handling complaints, settling disputes and resolving grievances and conflicts✔ Perform regular inspections of the.

Ottawa, ON

• Provide leadership, coaching and direction to a team of multi-disciplinary I&IT professionals including workload evaluation, professional development, and staff performance review.
• Lead several concurrent service delivery initiatives for large, high profile and complex projects including tracking costs, allocating resources, and ensuring objectives are consistently met within project timelines.
• Provide recommendations for management planning, decision-making, policies, standards, procedures and architecture development.
• Provide strategic support to senior management and influence business partners to implement strategies that will efficiently achieve current and future goals.
• Create new and modify existing policies, processes and procedures in order to establish standard practices that will optimize infrastructure service support and delivery performance.
• Evaluate compliance issues by contacting key stakeholders and taking a solutions-based approach to ensure proper resolution and continued compliance.

North Bay, ON

• Executed and coordinated IT Service Management process activities in order to establish a standard methodology for enhancing infrastructure service support and delivery performance.
• Researched, designed and modified policies, processes and procedures in order to establish standard practices that optimized business and strategic objectives.
• Developed, fostered and managed effective relationships and partnerships with internal and external stakeholder including project managers, clients, vendors and suppliers to guarantee successful service activation.
• Utilized project management principles and techniques including budgetary planning, forecasting and performance management.
• Documented, prioritized and processed operational and project based issues with a focus on cost-effective solutions with minimal customer impact.
• Acted as a subject matter expert regarding technical and business solutions, communications and strategic planning.