» Be the client "go-to" for all Real Estate inquiries and concerns with a focus on service quality» Develop comparative market analysis (CMA) reports to effectively evaluate client properties » Accompany client to view and inspect properties, advising them on the suitability and value of homes based on current market conditions» Provide detailed staging recommendations including any required home improvements to maximize buyer appeal» Prepare representation contracts, agreements of purchase and sale, listing agreements and appropriate purchase conditions» Generate lists of properties that are compatible with client needs and financial resources» Coordinate appointments to show homes to prospective buyers.» Evaluate mortgage options to assist clients obtain financing at the best rates and terms for their individual needs» Research viable marketing and advertising options to ensure maximum exposure of client properties» Answer client inquiries regarding property maintenance, financing, renovations and market price» Perform property inspections, notify owners of maintenance needs and coordinate necessary repairs» Develop and foster trust network of real estate lawyers, mortgage brokers and contractors to whom I can confidently refer clients» Act as an intermediary in negotiations between buyers and sellers

✔ Respond to all resident requests/complaints in a friendly, prompt and professional manner✔ Source and interview potential tenants✔ Maintain effective communication with new and existing tenants✔ Resolve conflicts and negotiate as required - handling complaints, settling disputes and resolving grievances and conflicts✔ Perform regular inspections of the exterior and interior of properties✔ Manage overall maintenance of properties✔ Contact and negotiate with contractors to ensure timely resolution of property repairs✔ Document and maintain adequate financial records✔ Compile effective advertising and marketing campaigns to seek new tenants✔ Ensure insurance and contract files are complete, accurate & up-to-date

• Provide leadership, coaching and direction to a team of multi-disciplinary I&IT professionals including workload evaluation, professional development, and staff performance review.• Lead several concurrent service delivery initiatives for large, high profile and complex projects including tracking costs, allocating resources, and ensuring objectives are consistently met within project timelines, project scope and budgetary limits.• Provide recommendations for management planning, decision-making, policies, standards, procedures and architecture development.• Provide strategic support to senior management and influence business partners to implement strategies that will efficiently achieve current and future goals.• Create new and modify existing policies, processes and procedures in order to establish standard practices that will optimize infrastructure service support and delivery performance.• Evaluate compliance issues by contacting key stakeholders and taking a solutions-based approach to ensure proper resolution and continued compliance.• Identify and assess internal and external trends, business practices, risks and opportunities to improve the effectiveness of services, policies and processes.• Build long-term relationships with internal/external stakeholders to support and improve growing business needs.

• Executed and coordinated IT Service Management process activities in order to establish a standard methodology for enhancing infrastructure service support and delivery performance.• Researched, designed and modified policies, processes and procedures in order to establish standard practices that optimized business and strategic objectives.• Developed, fostered and managed effective relationships and partnerships with internal and external stakeholder including project managers, clients, vendors and suppliers to guarantee successful service activation. • Utilized project management principles and techniques including budgetary planning, forecasting and performance management.• Documented, prioritized and processed operational and project based issues with a focus on cost-effective solutions with minimal customer impact.• Acted as a subject matter expert regarding technical and business solutions, communications and strategic planning.• Monitored departmental and enterprise policies to ensure ongoing alignment with organizational objectives