Stephani Sullivan Email & Phone Number

• Developed + implemented SOP’s to streamline department + inter-departmental processes with an eye on lean staffing
• Spearheaded migration from Zoho Suite to Netsuite ERP, identifying and collaborating on necessary customizations, updating and streamlining cross-departmental processes through technological efficiencies, and.
• Above efforts culminated in acquisition of TURF by Armstrong World Industries [leader in overall market segment] in July 2020
• Hire, train and manage Account Management team of 5
• Work with department heads on implementing new processes and procedures to improve internal policies and improve throughput
• Create product and process training guides

• Manage an active project pipeline of 15-50 projects at a time
• Oversee A and B market territories by providing detailed, technical knowledge
• Consult with internal design and engineering teams to ensure projects are executed to intended specification
• Directly support sales efforts of representatives in specific territories by providing product specification information for projects
• Educate sales teams, specifiers, and installers on product parameters and capabilities
• Manage inquiries on incoming opportunities

• Support TURF representatives with direction and training on products
• Manage communication flow between internal and external entities

Chicago, IL

• Create and implement process workflows for CRM, Inventory, and Order Management
• Create module-, department-, and workflow-specific training guides and documentation

• Analyze sales reports and market demographics to create targeted e-commerce product submissions for major big box retailers
• Set up new customer accounts, from initial paperwork to EDI testing to product submissions
• Provide solutions for unique account- or process-related issues
• Identify optimal periods and items for promotions with customers
• Assist in special projects as requested by customers
• Facilitate bulk import purchases from concept to implementation to delivery

• Selected by CEO to transfer to LA-area to assist in opening new sales branch as cross functional employee
• Assist LA area sales manager and staff with various tasks and projects as required
• Greet incoming customers and visitors as receptionist
• Coordinate the answering of multiple phone lines and appropriated calls
• Create and edit product manuals and website listings
• Coordinate with multiple departments to develop product demonstration videos

Communication

300-Hour, Tantra

300 hour certified yoga teacher for Kaula Tantra Yoga

200-Hour, Vinyasa

200 hour certified yoga teacher for Vinyasa flow