Coordinator for major web projects at the City, Communication and Change Management Lead. Project ManagementOverseeing a group of content editors and writers, assigning tasks and managing workload schedules and timelines.Tracking tasks and milestones to ensure reasonable deadlines are assigned and met.CommunicationCreating and maintaining Communications and Change Management plans for digital projects. Presenting project updates and conducting information sessions to internal stakeholders (Working groups, steering and other committees, department staff) Acting as a point of contact for questions or concerns related to digital communication projects and programs from stakeholders across the City.Vendor ManagementParticipating in the RFP process for vendors and working with chosen external contractors throughout various projects.Monitoring and providing feedback to vendors on service levels and project outcomes.Reviewing Statements of Work and Contracts for approval.DocumentationCreating technical and non-technical documentation of new and existing processes, including user guides, manuals and process maps.Providing necessary documentation for IA and Taxonomy overhaul and other sub-projects involving external contractors.Community EngagementLeading engagement exercises - both in-person and online - with residents and business owners in Surrey. Conducting and reporting back on user testing, accessibility testing, and surveys.Creating an ongoing feedback loop with interested members of the community so the process is ongoing and continuously collects information to better refine our understanding of their expectations.Content Inventory & AnalysisConducting an in-depth inventory of content, models, documentation and editors.Leading the process of content clean up by performing ROT analysis and removal, documenting and making recommendations on content life cycle processes

CommunicationsManage internal communications plans related to digital projectsCreate and/or participate in external communications campaigns and community engagement activitiesCraft content for social media and monitor channels to engage members of the public and promote City programs and informationContent CoordinationLead content strategy for the City's digital propertiesCreate, edit and manage content by hundreds of editors for all of the City's web properties.Act as a gateway for all submitted content before publishing out to the live site.Work with individual departments to audit existing and create new content using analytics, input from subject matter experts, and best practices. TrainingTrain groups and individuals on working with content management systems (CMS), how to write and edit for the web, and brand-specific communication.Write and distribute monthly newsletters and updates to all web editors across the City.Maintain User Guides, Style Guides and other guiding documents related to the City's web properties and share with internal communications staff.

Working as a private consultant for digital content and communications, specializing in:Comprehensive digital strategyContent creation and strategyCommunications planningProject & Vendor Relationship managementSocial Media and Digital Marketing campaignsBlog writing

Worked in the Business Development Team in a Communications and Marketing capacity, responsible for managing all internal and external communications from the Fire & Safety Division. Communications included:- Website content creation and maintenance;- Management of all social media platforms- Writing content for and designing regular newsletters, news releases, event materials, international communications, and presentations.

Worked directly with the management team to perform all administrative functions for the operation of the Primary Care Paramedic Program, including student advising and process review.Lead and participated in major projects, including Records Management and Accreditation Review.Participated in engagement activities with students, facilitators and members of the public sector.Promoted school programs through print and digital marketing campaigns, web content and social media.

Provided Customer Service support and financial advice to credit union and visa members, provided IT support, and assisted with floor support for agents.