Stephanie Austin Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida, United States

I transcribe legal audio or video content into written documentation. I listen to recordings of court proceedings, interviews, legal consultations, and more and create accurate, typed versions of these documents. These transcriptions are used for official record-keeping, assisting attorneys in preparing for trials, and serving as written evidence in court cases.

My role consists of being a project leader across a wide range of initiatives and day-to-day agency efforts on behalf of our clients. I am responsible for ensuring all projects are completed on time, on budget, and within strategy while managing client expectations for quality and effectiveness. I support seven client teams by addressing daily account needs. I manage and execute fundamental financial tasks from media authorizations to account receivables. I am tracking and supporting my teams by managing day-to-day projects, task/project management, meeting logistics, and distribution of account-related documentation. I am performing the basic operations of an account and supporting financial accountability, learning the basics of account management (conference reports, campaign recaps, scheduling, etc.) Using critical thinking, I solve problems, gather data, and address issues with solutions.

I am responsible for setting up and utilizing Story Cloud proprietary software and equipment to record and monitor depositions, hearings, Examination Under Oath, and client intake interviews for law firms/practices/courthouses. I oversee the recording process to ensure a clear audio recording is captured via Zoom, Microsoft Teams, and Cisco Webex platforms for parties involved in depositions, hearings, EUOs, and other necessary recordings. I am a Florida Notary and can swear in witnesses and administer oaths. In addition, during scheduling recordings, I mark and handle party-supplied exhibits, playback testimony when requested, capture deposition notes, and notate speaker identifications and spellings.

Jacksonville, Florida Area

I was responsible for providing customer care and services professionals to individuals navigating the Federal disability claims process. I reviewed, analyzed, and organized medical records, legal documents, and other evidence in brief and summary preparation. I managed attorney calendars, client schedules, case logs, intake logs, claim documentation, medical record requests, client cost accounts, accounts receivables, and accounts payable. I maintained HIPAA compliance in EMR downloads and uploads of evidence. I was a liaison between the attorney and his clients, between clients and the courts, and between other staff members of Federal, State, and local agencies on behalf of the attorney and clients.

Jacksonville, Florida Area

I managed credit card and Federal contract transactions of medical supplies orders to Veterans Hospitals, Military Medical Clinics, and other Federal medical centers with budgets up to $25,000. My responsibilities encompassed identifying, analyzing, and troubleshooting order issues for customers to include backlog issues, shipment delays, and suggesting products as replacements for unavailable or discontinued. Within my job, I reviewed invoices submitted by vendors to verify accuracy and completeness, resolving customer complaints and vendor concerns as necessary. I assisted with the training and mentoring new employees, and created and implemented a best practice datasheet for the accounting and C-suite team displaying proof of delivery of back-ordered, damaged, and product shortages that were more accessible during vendor meetings. I exceeded the minimum of 6 order entries daily with precise time management and accuracy.

Jacksonville, Florida

I was solely responsible for assisting the onsite Project Managers and Superintendents in the coordination of demolition activities regarding cost, schedule, document control, and meeting quality standards in all phases of the project. I created a document management system that allowed the home office located in a different state to access updates, schedules, costs, obstacles, and other project information needed to maintain budgets and deadlines. I managed time cards, hours, and schedules of hired contractors and laborers. I acted as a liaison between vendors, clients, staff, contractors, and the main office located outside the project location. I developed and managed to track logs for submittals, RFIs, client-vendor meetings, purchase orders, and employee credit cards. I created and maintained an electronic database and hard copy files of demolition drawings, and documents and implemented the distribution process ensuring the PM had critical and up-to-date information about the project. I developed and maintained the timekeeping system tracking staff hours, per diem amounts, and reimbursement requests. I assisted with the hiring process by recruiting, doing resume reviews, creating employee files, completing I9 forms, reviewing W4s, and applications, and maintaining on-site organization of employee files according to industry standards, Federal and State employment laws.

Jacksonville, Florida

I managed my daily assigned entry of multiple accounts and clients, supporting up to 20 investigators with estimated costs of accounts totaling up to $78,000. I was responsible for the beginning creation of new accounts, maintaining existing accounts, and closing out investigative accounts where needed. I communicated directly with potential new insurance clients about the products and services offered, collecting information from existing clients regarding the investigation of fraudulent activities of insurance claims. I managed the input and certification of correct billing information per client contract, reviewing and updating billing and invoicing information as needed per client contract. I used company proprietary programs, phone calls, electronic and other means to process intake leads and assign them appropriately. I assisted in the training and mentoring of junior peers on work processes and provided team technical support for the second shift team.

Remote

I managed a disability claims department with two staff members. I reviewed, analyzed, and summarized the evidence supporting a client's claim for Federal disability. I liaised with Federal organizations, local and state agencies, and community resource departments on behalf of our clients. Using HIPAA-based practices, requested, obtained, and managed medical record evidence submissions on behalf of our clients located in multiple states and areas.

Jacksonville, Florida Area

I prepared, reviewed, and followed procedural retention requirements of letters, memorandums, forms, reports, and other materials, drafted decisions, dismissals, and other correspondence from tape recordings and written materials. In addition, I examined and analyzed documents for compliance with provisions of Federal regulations, directives, and policies ensuring that accurate assistance was provided to staff, legal representatives, and the public. • Responsible for the training presentation on a new system and office procedures to team leaders and teams. I provided training to individuals and groups on processes, policies, and procedures. Conducted two live training sessions monthly. I performed as office liaison to other government agencies, vendors, experts, and professionals to provide quality assurance of claimant case management. Created purchase orders for mileage reimbursement of claimants, legal professionals, and vendors. I maintained a caseload of 20 claims each month and input an average of 75 new claims daily. I ensured priority handling given to aged and critical cases, are fully developed and expeditiously processed. I requested and analyzed a wide variety of medical records, including hospitals, treating physicians, and medical specialties, to ensure compliance with legal and regulatory authorities. Reviewed incoming correspondence to include legal memorandums, evidence, and other correspondence creating exhibit lists and updating when needed. I scheduled a daily average of 70 cases for hearings per legal and regulatory requirements; coordinated times and dates of trials with claimants, representatives, interpreters, and vocational and medical experts. I maintained, updated, and utilized a variety of data systems to ensure timely scheduling of hearings, proper workflow, and equitable distribution of workload.

Associate Of Science (A.S.), Legal Assistant/Paralegal

Bachelor Of Arts - Ba, Criminal Justice

Certificate Of Completion, Human Resources Management/Personnel Administration, General

Onward to Opportunity in Partnership with Veterans Career Transition Program, Institute for Veterans and Military Families, Syracuse.

Certificate Of Completion, Project Management

Onward to Opportunity in Partnership with Veterans Career Transition Program, Institute for Veterans and Military Families, Syracuse.

Certificate, Medical/Clinical Assistant