As a member experience host, I provide an exceptional experiences for our members, and their visitors at our busy serviced office space, while spinning many plates. Greeting everyone entering the concierge area with a smile, driving a professional, genuine, and memorable welcome.Building relationships with our buildings members to create a bespoke service that enhances their work day.Diary management / arranging meeting room bookings for everyone within my building. Setting up meeting rooms, arranging catering. Ensure that general reception duties are performed to a high standard, such as promptly responding to emails and calls, handling post / deliveries, organizing couriers for members, and many other ad-hoc situations and requirements. Ensure the consistent achievement of the daily operational tasks required within the building and keep the building looking inviting and flawless. Some facilities tasks such as use of BMS, and reporting building maintenance issues via Fresh Desk, Management and organizing of all food and refreshments for buildings kitchen spaces. Arranging catering for regular internal member events. I have arranged events such as wine tasting, comedy nights and pamper days for our building members to take place in my building. My building also houses a theater and bar area for hosting internal and external events. Here I help with prepping, running, and hosting events as well as being at hand for any small technical issues that may arise.

To be an ambassador for CHANEL, delivering expert make-up applications and excellent customer service at all times. Taking ownership to drive the growth of the makeup business as well as skincare and fragrance while also assisting with the efficient running of a very fast-paced, busy retail environment. Working individually and as part of a team to actively work towards achieving personal and team targets and KPIs.

As a member of the Toni & Guy front-of-house team, I played an essential role in the smooth and professional running of a fast-paced, extremely busy salon. While representing the Toni & Guy brand I grew my skills as a well-organized team player, diary management, communication skills, and my passion for client care, multi-tasking, switching from booking appointments and taking bills to selling retail and cashing up, while helping my team to achieve business targets.

As part of the Rituals Advisor store team I engage directly with customers, listening to their needs and advise them on which of our products were the perfect match for them. Turning every customer interaction into a memorable customer experience.

As a TUI overseas rep, I used my customer experience skills to help guide my guests smoothly through their holiday, and on-the-spot problem solve, to ensure guests always took home the best memories.Available to guests of four hotels 24 hours a day, 7 days a week via phone or at reception. Building relationships quickly, Working alongside front desk / reception staff, hotel management and hotel contractors to problem solve and enhance guest experience. Airport duties two days a week, meeting and greeting guests, resolving issues brought on by any delays. Public speaking, Hosting welcome meetings with a wealth of local area and hotel amenities knowledge.

As a receptionist at Parkwood Leisure I provided strong interpersonal and customer facing skills, while being knowledgeable about the facility and the services they provided. Demonstrated competency of working in an administrative role; customer relations, computer skills, as well as taking in person or over the phone bookings and payments.

At Benefit, my responsibilities were to maximize sales opportunities by delivering a seamless, unique service, and confidently make connections to all current and potential customers. Eyebrow styling, demonstrating the products, and being determined to win repeat business through brow bar and make-up lessons and appointments.

As part of The Perfume Shop store team I engage directly with customers, using my listening skills and fragrance training to decyfa exactly what the customer is looking for and turn this information into finding a product that's the perfect match for them.