Stephanie Bachman Email & Phone Number

Amherst, New York, United States

Provide desk support for the sales staff.Structure and pencil deals based on the customers needs assessmentWork with lenders to maximize approvals based on deal structureOffer customers value added products to protect their investmentsComplete all required paperwork for funding packetMonitor and manage the dealerships CIT listProvide 100% F&I compliance per corporate policy

Contract new businessImproved customer experience by identifying products that would provide the most benefit. Identified solutions for customers experiencing credit issues. Check/verify all paperwork involved with cash, finance and lease deals. Collect all money at closing. Seek bank approval on financed and leased deals. Maintain knowledge in acquiring approval from lenders. Understand all programs and rate options offered by the lenders.

Medina, Ny

Monitor all inbound and working sales leads to ensure proper follow up and flow through the sales process.Work with Sales Management to develop, and hold accountable, sales processes within the Sales department that maximize engagement and net closed sales. Train BDC reps on the dealership's technology as well as proven methods to convert a lead to an appointment. Measure and review all BDC metrics. Manage BDC Representatives as well as the sales associates, on inbound as well as working leads.Tracking of the departmental payment plans with month end bonus structure, for all BDC reps. Develop & implement customer processes for the BDC department and sales staff

Medina, New York, United States

Communicated with customers to identify their needs, wants and preferences to provide vehicle recommendations. Completed sales daily tasks by following up with all customers in the CRM. Provided excellent customer service and followed the sales process proficiently.

Medina, New York, United States

Contract new businessImproved customer experience by identifying products that would provide the most benefit. Identified solutions for customers experiencing credit issues. Check/verify all paperwork involved with cash, finance and lease deals. Collect all money at closing. Seek bank approval on financed and leased deals. Maintain knowledge in acquiring approval from lenders. Understand all programs and rate options offered by the lenders.

Medina, New York, United States

Monitor all inbound and working sales leads to ensure proper follow up and flow through the sales process.Work with Sales Management to develop, and hold accountable, sales processes within the Sales department that maximize engagement and net closed sales. Train BDC reps on the dealership's technology as well as proven methods to convert a lead to an appointment. Measure and review all BDC metrics. Manage BDC Representatives as well as the sales associates, on inbound as well as working leads.Tracking of the departmental payment plans with month end bonus structure, for all BDC reps. Develop & implement customer processes for the BDC department and sales staff

Akron, New York, United States

DMV sales record keeping and completion of DMV formsAnswered phones and routed to the appropriate department Communicated with customers to identify their needs, wants and preferences to provide off road recommendations. Listed Craigslist & Facebook merchandise listings and answered incoming sales leadsSales and sales record keeping to insure customer service/repeat customers