Stephanie Backer Email & Phone Number

Canberra, ACT, AU

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

• As the inaugural operations manager of the Canberra Raiders’ National Rugby League Women’s (NRLW) Premiership first grade team, I develop and manage all business and team operations in an elite sport environment.
• Organise, support, and coordinate logistics for: o Team training sessions and game days. o Travel, meals, and accommodation for 30-40 staff and players for away matches and team camps. o Meetings with executives.
• Create schedules, running sheets and timelines for projects.
• Liaise with the CEO and CFO to develop operations budgets.
• Build and manage budgets to ensure the club’s objectives are met, adhering to strict governance guidelines for salary caps.
• Facilitate player, staff and vendor contracting, liaising with employees, players, and agents to ensure they are aware of implications, requirements, and responsibilities of contracts and associated policies.

Canberra, Australian Capital Territory, Australia

• As Game Day & Events Coordinator I was responsible for planning and facilitating club game days and events.
• Produced large-scale events and Raiders’ home games from start to finish including: o Preparation of event plans, budgets, run sheets, risk management documents, briefing documents, scripts, screen and audio content.
• Managed game day operational staff, interns as part of the game day and events internship program, and volunteers as part of the Customer Service Volunteer program, including planning, budgeting, personnel resourcing.
• Managed contract process for suppliers by acquiring and negotiating quotes and logging with the club’s financial processes.
• Liaised with internal and external stakeholders to deliver over and above on desired commercial outcomes, meet OHS and COVID Safe practices, and comply with changing government and NRL regulations.
• Regularly reported on project deliverables to ensure accountability.

Canberra, Australian Capital Territory, Australia

• As Consumer Business Officer I was responsible for office and business administration and assisted with commercial operations.
• Participated in policy development and implementation of community donation selection criteria.
• Coordinated player appearances and community donation requests, including revitalisation of previous systems to ensure effective use of resources.
• Liaised with community groups and individual applicants throughout their applications, and responded compassionately to successful and unsuccessful applicants explaining the club’s decisions.
• Provided customer service assisting the membership and ticketing team throughout renewal periods, quickly learning and becoming proficient in the Ticketmaster membership system, Archtics.
• Collated and produced internal communication documents and club meeting minutes for distribution.

Canberra, Australian Capital Territory, Australia

I worked directly to the Game Day and Events Manager for the preparation of game days, personally coordinating 2-3 interns on game days. My role included physical preparation, set up, execution and pack down of game day requirements.

Canberra, Australian Capital Territory, Australia

• As Club Receptionist I was responsible for office and business administration and assisted with commercial operations.
• Coordinated player appearances and community donation requests, including revitalisation of previous systems to ensure effective use of resources.
• Liaised with community groups and individual applicants throughout their applications, and responded compassionately to successful and unsuccessful applicants explaining the club’s decisions.
• Collated and produced internal communication documents and club meeting minutes for distribution.
• Performed business administration duties including coordination of incoming and outgoing mail, contract management of facility suppliers and contractors through cash and value-in-kind transactions, and office supplies.
• Answered calls and welcomed visitors with positive and professional customer service.

Canberra, Australian Capital Territory, Australia

I worked directly to the Game Day and Events Manager for the preparation of major club events and game days. My role included administrative aspects (preparation of run sheets, scripts, briefs, etc.) in the lead up to and after these events, as well as physical preparation, set up, execution and pack down.

Brisbane, Queensland, Australia

On secondment to the NRL, I supported the relocation of the 2021 competition to Queensland due to the COVID-19 pandemic. I managed game day requirements with home clubs to roll out their sponsored and club elements in sports presentation and operations. I worked with metropolitan and regional venues across Queensland to have NRL matches delivered to the.

I have had a range of part-time and casual jobs whilst studying at both high-school and university. My roles have all been highly customer service based, ranging from retail positions at Woolworths and Industrie Clothing, to being a waitress at a small but busy cafe, a high-end restaurant, and for functions of up to 600 pax.