Dynamic and results-driven Operations Manager with 20 years of experience in people management and leadership, coupled with a 25-year track record in customer service across IT service and retail sectors, with strong commercial awareness. Proven expertise in service transition, customer onboarding/offboarding, and IT service delivery management. Adept at people training and development with a comprehensive background spanning two decades.
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Customer Success ManagerOutbound Group Aug 2024 - Present -
Service Operations ManagerL.E.A.D. It Services Oct 2019 - Aug 2024Derby, England, United Kingdom -
Service Desk ManagerLead It Services Feb 2014 - Oct 2019
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Service Desk AnalystCsc May 2013 - Feb 2014 -
Academic SupportUniversity Of Derby Feb 2011 - May 2013 -
Optical DispenserSpecsavers May 2005 - Sep 2010 -
Optical AssistantOptical Express May 2003 - May 2005 -
Deputy ManagerBay Trading Company Ltd Nov 1997 - May 2003
Stephanie Bagan Skills
Stephanie Bagan Education Details
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Criminology
Frequently Asked Questions about Stephanie Bagan
What company does Stephanie Bagan work for?
Stephanie Bagan works for Outbound Group
What is Stephanie Bagan's role at the current company?
Stephanie Bagan's current role is Customer Success Manager.
What schools did Stephanie Bagan attend?
Stephanie Bagan attended University Of Derby.
What skills is Stephanie Bagan known for?
Stephanie Bagan has skills like Customer Service Management, Service Desk, Customer Service, Microsoft Office, Windows, Windows 7, Teamwork, Technical Support, Windows Server, Customer Relationship Management, Team Leadership, Time Management.
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