Stephanie Basham Email & Phone Number

Louisville, Kentucky

Louisville, Kentucky

401 S. Fourth St., Louisville, KY 40202

• Serves as the primary point of contact to take ownership of service, daily needs, and general requests for a portfolio of Premier Plus Wholesale Commercial clients. This includes daily currency transactions, daily.
• Ensures complete client satisfaction through proactive partnership and by providing timely responses to requests.
• Sets and manages client expectations through proactive communication, precise, and immediate follow-up to internal and external clients; drives problem resolution.
• Maintains a proactive servicing and account management approach by: providing a frame of reference when delegating service requests and routing to appropriate resources.
• Conducts service analysis and identifying trends and patterns in all areas to proactively improve client experience, revenue recognition, and Wholesale operational excellence.
• Works collaboratively with front end and backend partners to ensure flawless service or product implementation on new or existing client requests.

401 S. Fourth St. Louisville, KY 40202

• Administers the Kentucky Region corporate contribution and sponsorship budget of $650,000+ for all lines of business within the Kentucky Region.
• Partners with other lines of business to facilitate and manage special projects.
• Executes duties with discretion, initiative and judgment in the absence of specific direction from Kentucky Regional President.
• Interacts and communicates with Fifth Third Bank (Kentucky) Board of Directors and key community leaders.
• Serves as a liaison for administrative issues related to accounts payable, purchasing, personnel, facilities, and operations both within and outside of the Fifth Third Bank organization.
• Provides support for customer related issues presented to the Office of the President.

5393 New Cut Road Louisville KY 40214

• Integrated tactics to increase profitability and customer satisfaction for the financial center by leading sales and service operations for a financial center which housed 1,397 consumer and business households with a.
• Served as operational champion for the Southwest Region.
• Developed a high-performing team of seven sales and service financial center employees through daily, weekly, and monthly coaching.
• Strategically planned and executed sales and service programs.
• Tracked, analyzed, and reported operational, sales, and service results to improve month over month financial center operational, sales, and service results.
• Nurtured relationships with consumer and business customers.

5745 Preston Hwy, Louisville, KY 40219

• Spearheaded strategies to boost profitability and customer satisfaction for the branch by directing sales and service operations for a financial center customer base of 1,100+ consumer and business households.
• Developed a high-performing team and provided training for up-to-date product knowledge for a sales and service staff of six banking center employees.
• Planned and executed successful sales and service programs.
• Tracked, analyzed, and reported operational, sales, and service results to improve month over month operational, sales and service results.
• Ensured compliance with corporate, industry, and government regulations/standards.

10414 Dixie Highway, Louisville, KY 40272

• Expertly balanced branch operations, customer service, sales, and administrative responsibilities in highly visible and versatile role.
• Tracked, analyzed, and reported sales pipeline data to implement tactics needed to meet or exceed objectives for product sales volume, loan/deposit growth, customer retention, operational standards and service quality.
• Led and inspired banking center team of eight sales and service employees.
• Monitored operational, service, and performance metrics to ensure organizational standards were being met.

Master Of Science (Ms), Accountancy, 3.71

Master Of Business Administration (M.B.A.), Business Administration And Management, 3.56

Bachelor’S Degree, Business Managment, 3.67