Stephanie Benoit Email and Phone Number
Stephanie Benoit is a Government of Canada at Government of Canada. She possess expertise in quality management, team building, contact centers, coaching, telecommunications and 8 more skills. She is proficient in English.
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Government EmployeeGovernment Of Canada Oct 2023 - PresentHalifax, Nova Scotia, Canada -
Real Estate AgentRoyal Lepage Atlantic May 2023 - PresentCanada -
Manager Of Group Benefits Contact CentreManulife Apr 2019 - Jun 2022Halifax, Nova Scotia, CanadaLeader of Leaders, Manager of Group Benefits Contact Centres Halifax & Montreal -
Atlantic Backoffice Provisioning Team ManagerBell Jan 2019 - Apr 2019Halifax, Nova Scotia, Canada -
Atlantic Executive Escalations ManagerBell Jan 2018 - Jan 2019Halifax, Nova Scotia, Canada
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Project Manager- Aliant IntegrationBell Jun 2017 - Jan 2019Halifax, Nova Scotia, Canada
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Performance Manager- Customer Care OperationsBell Aliant Apr 2016 - Jan 2019Halifax, Canada AreaPerformance Manager of Inbound Customer Service Representatives for Residential Care. Working with Team Leaders and Operations at Bell Aliant Vendor Nordia Moncton.Managing and driving Key Performance Indicators; AHT, Sales Conversion, Transfer rates, First Call Resolution and Customer Satisfaction Survey Results -
Quality Assurance Manager - Atlantic Consumer, Small Business & Tech SupportBell Aliant Apr 2014 - Apr 2016Halifax, Canada AreaQuality Assurance Manager supporting Atlantic Consumer and BusinessOverall Quality Program owner for Bell Aliant AtlanticCreated, Implemented and Delivered Quality Model Call Flows for Customer Care, Sales, Loyalty, Resolution, Small Business, Technical Support and Home SecurityInternal : Managed 3 Unionized Quality Assurance Reps under the Remote Call Monitoring Program External Employees : Managed 4 Quality teams (Minacs & Sykes)
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Training And Support ManagerBell Aliant Mar 2012 - May 2014Halifax, Canada AreaProvided onsite Client Support at Vendor MinacsDelivered New Hire Training Course - 6 weeksProvided Floor Support to new agents in ABAYAssisted with Hype Campaigns and worked with coaches and individual agents to improve resultsSupported Marketing Campaign initiatives as onsite contact person
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Mentor SupportBell Aliant Jun 2009 - Mar 2012Halifax, Canada AreaMentor Support AgentSupport person for frontline Inbound Agents, Dealers, Technicians and Field SalesProvided knowledge support, systems support, processing support and coaching support
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Customer Service RepresentativeBell Aliant Jul 2002 - Jul 2009Halifax, Canada AreaInbound Customer Sales & Service Representative.Assisted customers with billing inquires, service support and sales
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Financial Services RepresentativeCibc Jul 2001 - Jul 2002Halifax, Canada AreaInbound Customer Service Banking ServicesProvided customer service to Consumer Clients inquiring on everyday banking needs, including bank accounts, credit applications and mortgage referrals -
Personal Banking OfficerScotiabank Sep 2000 - Jul 2001DartmouthServiced clients applying for bank accounts, credit (Personal Loans, Car Loans, line of credit, overdraft and Visa)Serviced clients purchasing GICs (Unregistered) -
Bank TellerScotiabank Sep 1998 - Sep 2000Dartmouth, Ns CanadaBank Teller for ScotiaBank main branch Bridge Branch on Wyse Road. During Summer provided additional support to various other branches within HRM
Stephanie Benoit Skills
Stephanie Benoit Education Details
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Business/Commerce, General -
Accounting And Business/Management -
Dartmouth High SchoolHigh School
Frequently Asked Questions about Stephanie Benoit
What company does Stephanie Benoit work for?
Stephanie Benoit works for Government Of Canada
What is Stephanie Benoit's role at the current company?
Stephanie Benoit's current role is Government of Canada.
What schools did Stephanie Benoit attend?
Stephanie Benoit attended Saint Mary's University, Nova Scotia Community College, Dartmouth High School.
What skills is Stephanie Benoit known for?
Stephanie Benoit has skills like Quality Management, Team Building, Contact Centers, Coaching, Telecommunications, Microsoft Excel, Training, Team Leadership, Quality Assurance, Call Centre, Customer Support, Sales.
Who are Stephanie Benoit's colleagues?
Stephanie Benoit's colleagues are Sanket Gujjar, Ken Mahoney, Amit Sinha, Bob Tafe, Rebecca Parkinson, Mélissa Robichaud, Brenda Fleet.
Not the Stephanie Benoit you were looking for?
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Stephanie Benoit
Associate Director, Operations At The University Of Victoria, Gill Graduate SchoolVictoria, Bc1scotiabank.com -
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