Noticing trends and coincidences in customer information. This allows a thorough investigation of a client if their details have been incorrectly input for a fraudulent reason.Thorough questioning of a client’s information, objection handling and handling of complaints from clients following any investigations.Collecting and collating data on known fraudulent clients and making regular quality checks to ensure that they have been stopped from purchasing further… Show more Noticing trends and coincidences in customer information. This allows a thorough investigation of a client if their details have been incorrectly input for a fraudulent reason.Thorough questioning of a client’s information, objection handling and handling of complaints from clients following any investigations.Collecting and collating data on known fraudulent clients and making regular quality checks to ensure that they have been stopped from purchasing further policies.Effectively cancelling policies where required, to ensure the business does not suffer monetary detriment at the hands of a fraudulent client. Show less

In this role I would answer emails from customers and process documents received for the business. I was also trained to validate driving licence details and contact customers for further information when required.I became very competent in this role that I was tasked with training and coaching a new team member on the team. I received very positive feedback from this task and still to this day I am often asked for assistance from the team despite moving to a new department… Show more In this role I would answer emails from customers and process documents received for the business. I was also trained to validate driving licence details and contact customers for further information when required.I became very competent in this role that I was tasked with training and coaching a new team member on the team. I received very positive feedback from this task and still to this day I am often asked for assistance from the team despite moving to a new department. During my time on the administration department I would often assist the Fraud team with any workloads during any sickness/annual leave periods (as the fraud team is quite small). This ultimately lead to the business asking me to move departments following a colleague changing careers. Show less

Taking calls on the Learner Driver helpdesk to assist customers in quoting, purchasing and maintaining their Learner Driver Insurance.Being an excellent customer service representative meant that I consistently scored high in my monthly call audits and meant I gave customers the correct service first time every time. Due to my skills I was asked to move roles into the administration department to assist customers via livechat and email.

Providing excellent customer service to clients on the telephone.Handling money when assisting clients with the purchase of their insurance. Also providing quotations over the telephone for clients who preferred to not go online.Ensuring all personal data was taken accurately on the account so the quotation provided was correct.

Mortgage debt collection and legal proceedings

Cook and arrange food to a high standard and to the same specification each time. Quite often having to alter dishes to suit the customers request. This was all under a time constraint that every dish had to be prepared and be served in the space of 10 minutes. Also within this role I was responsible for closing down and opening up the kitchen which meant that the area had to be thoroughly cleaned and sanitised every night and morning to prevent germs. I am also trained in health and safety and… Show more Cook and arrange food to a high standard and to the same specification each time. Quite often having to alter dishes to suit the customers request. This was all under a time constraint that every dish had to be prepared and be served in the space of 10 minutes. Also within this role I was responsible for closing down and opening up the kitchen which meant that the area had to be thoroughly cleaned and sanitised every night and morning to prevent germs. I am also trained in health and safety and food hygiene to very high standards. I also have management experience within this role delegating duties to other members of staff and also dealing with conflict and resolution handling within the role. Show less

Cash handling, cleaning, customer service, time management, health and safety, food hygiene.

Radio presenting, technical operations, information gathering, organising each show, time managing to make sure the show did not over run, research, adding new information to the database.