SUMMARYExperienced professional seeking the opportunity to contribute to an organization in a role where my ability to assure accountability, quality of service, excellent communication and work with a team will be desired assets. Motivated to grow, achieve and contribute.QUALIFICATIONS OVERVIEW• Customer Service - Demonstrated skills and expertise in handling large-volume customer service transactions, always with quality, attentiveness to needs of the customer and accuracy. Able to manage multiple priorities concurrently.• Constituent Relations – Skilled in working with constituents on all levels maintaining excellent relations, understanding and attending to needs and handling issues. Have worked in various settings including detention facilities (working with immigrants and their families), businesses serving retail customers and as well, commercial/industrial customers. • Health Care - Consistently commended for performing often complex patient-facing medical processes with a focus on the concerns of patients and quality of service provided. Accustomed to crisis and precarious situations requiring judgement, excellent communications and accountability. Additional skills in performing diagnostic routines, developing patient records other related functions. Demonstrated proficiency in taking patient medical histories, vital signs, and performing venipuncture, injections, urinalysis, laboratory specimen collections, pregnancy tests, various diagnostic procedures and ancillary procedures• Distribution & Inventory Control – Experienced in handling distribution processes, assuring prompt service. • Administration - Significant experience in office/business administration including handling customer inquiries, assuring accuracy of business records, bookkeeping, utilization of computerized systems, applying skills in MS Office, Outlook, Excel, PowerPoint and internal operating systems. Quick learner and technology savvy. • Community Service – Committed to community; involved outside in work in organizations helping others. Technical Expertise• Health care services with HIV/AIDS … Advanced Home Health Aide with CPR Training … Patient Care Assistant Qualified … Completed Electrocardiography and Diagnostic Imaging Patient Care Technician Externship … Additional qualifications in Phlebotomy and Hematology, Geriatric Skills , Respiratory Therapy Aide. Certified Nurse’s Assistant (CNA)