Produced exceptional quality work, garnering over 30 5-star Google reviews with glowing comments praising me and my attorneys. Positive feedback led to numerous word-of-mouth recommendations and new business opportunities.

Moderated stakeholder requirements-gathering sessions, and re-architected and redesigned websites.Wrote functional specs, user stories, and scopes of work for clients.Assigned and scheduled work for developers and QA personnel.Managed sprint lifecycle, addressing client change requests and feedback.Trained and onboarded a new Client Solutions Manager.Aided in developing and implementing a Critical Support Escalation process.Documented support sprint lifecycle processes for clients and company website.

Applied critical thinking to become head of the propane division in a new field. Managed 100+ builder and contractor accounts, securing future business pipelines. Developed and implemented processes through coaching and training. Coordinated, dispatched, and managed a team of field technicians and daily service schedules.

Recruited, hired, onboarded, and trained employees, creating ongoing coaching and development plans. Ensured compliance with federal and Massachusetts state laws and OSHA regulations. Managed schedules and payroll for a team of 25. Analyzed reports to project business trends and forecast sales and staffing needs.

Scheduled, dispatched, and managed technicians for Gap, Inc.'s international project rollout, transitioning over 3,000 stores to new high-speed internet providers. Developed scopes of work, communicated procedures, and ensured project completion by collecting deliverables and analyzing progress. Supported additional client accounts due to proven success on the Gap Inc. team.

Scheduled, dispatched, and managed technicians for Gap, Inc.'s international project rollout, transitioning over 3,000 stores to new high-speed internet providers. Developed scopes of work, communicated procedures, and ensured project completion by collecting deliverables and analyzing progress. Supported additional client accounts due to proven success on the Gap Inc. team.

Joined as Keyholder and integrated seamlessly into a highly efficient team. Utilized management strategies from previous roles to drive company growth and expansion in retail. Promoted to Assistant Store Manager of Visual Operations in four months. Managed all visual aspects, including shipment validation and product allocation. Collaborated closely with the corporate buying office to ensure optimal stocking and merchandising aligned with the store's demographic and clientele.

Managed vendor relations, pricing, and product placement. Conducted store-level auditing and coordinated annual inventory. Oversaw communication of corporate emails, memos, resets, and directives to management. Required meticulous attention to detail, deadline consistency, and effective task delegation and time management.