Stephanie Bourne, Csm Email and Phone Number

Manage mobile/web initiative projects related to Costco’s Ecommerce platform, including leading the development/launch of a new Digital Membership Card within the Costco app to greatly improve customer convenience at entry and point of sale. Engage in heavy cross-team collaboration to align schedules, set project scope, allocate budgets ($5M+), assess risks, and drive stakeholder communications. Utilize an Agile framework and serve as Scrum Master, managing all sprint planning and running daily standups.

Recruited back to contract role at Microsoft, focusing on the planning and management of high-profile global product launches for the Microsoft Store—both domestically and worldwide.• PROJECT MANAGEMENT: Responsible for leading multiple global project launches for Xbox, Windows 10, and Lumia Phones on Microsoft Store—setting the scope for each project, developing the project plan and schedule, and managing all related risk assessment and issue management activities. • CROSS-GROUP COLLABORATION: Collaborate with a wide range of stakeholders to ensure clear communication and successfully move product launch activities forward according to schedule, working in close partnership with category management specialists, business readiness professionals, and merchandising teams.• RESOURCE ALLOCATION: Determine project staffing/budget levels and coordinate Web Production, Test, Catalog Management, User Experience, and Content & Localization assets to achieve deadlines and ensure high-quality results. Adjust prioritization “on the fly” as needed among activities to respond to unforeseen changes, ensure completion of time-sensitive interdependencies, and facilitate successful product launch.

Managed globalization programs involving packaging content, marketing materials, and online digital assets.• PROCESS DEVELOPMENT & GLOBALIZATION: Developed a series of new globalization standards and best practices for product packaging at Microsoft, crafting a new formal review process with subsidiaries to gain regional insights on source content prior to localization/globalization. These changes alleviated numerous chronic challenges, reduced risk in the product launch schedule, and lowered overall development costs—generating over $250K in annual cost savings alone in the last fiscal year.• CROSS-GROUP LEADERSHIP: Initiated and drove extensive cross-group collaboration efforts, managing weekly meetings with teams around the world to discuss regional issues and develop innovative processes/solutions that would ensure global market compliance prior to final product release.

Led the localization of MS Online Store site content through a period of major global market expansion, evangelizing localization best practices among the workforce and establishing the scalable processes needed to support the team’s rapid growth and responsibility for supporting 224 new markets around the world.• PROCESS DEVELOPMENT: Investigated ways to re-utilize content already localized by other teams at Microsoft and established a new cadence for localization handoffs, moving the team from random one-off handoffs to weekly batch handoffs with pre-determined timelines—eliminating urgent, expensive prior approaches.• CONTENT DEVELOPMENT & MANAGEMENT: Successfully launched 122 Store sites, in addition to managing the localization of site content rollout for the Windows 8 pre-launch, Surface pre-launch, and Windows 8 and Surface content launches for existing stores. Performed extensive subsidiary content and compliance reviews.• ONLINE MERCHANDISING: Developed an effective site merchandising plan to highlight the product offerings for each market, leveraging as much same-content as possible across all markets to allow for cost efficiencies and timely rollout. Collaborated with peers in the Marketing, Content Services, and Web Design groups—as well as international subsidiary leaders—to arrive at suitable solutions for deploying global product promotions.

Responsible managing the international content strategy for Office365.com and provide subsidiary support and engagement around local/corporate content initiatives.• SITE LOCALIZATION & LAUNCH: Managed the Office365.com rollout to 88 worldwide markets, ensuring that localized content met subsidiary sales objectives for the new platform. Managed expansion efforts to ensure content was available per the established site rollout schedule and collaborated with design, content, product marketing, and technical teams to deliver a variety of optimized, market-ready site pages. Heavily influenced new feature development and held ownership of numerous content roadmaps and business/site plans.• CHANGE MANAGEMENT: Drove creation of new feedback and change request tools to effectively manage ongoing content requests, in addition to establishing clear, balanced timelines for successful change implementation. • RELATIONSHIP MANAGEMENT: Greatly improved relations among frustrated subsidiaries worldwide that resulted from loss of site-content control due to migration from BPOS to Office365.com. Received excellent feedback from subsidiaries and partners for providing superior customer service throughout the project lifecycle.• ANALYTICS & TRAFFIC GENERATION: Collected BI metrics on a regular basis to help drive strategic decisions and ensure high site performance and quality—in addition to facilitating SEO training to assist subsidiaries with site optimization and keyword generation/implementation responsibilities.

Project Manager | VALENTE SOLUTIONS (Microsoft.com & Windows Division) Redmond, WA: 2008-2011Retained as consultant to support cross-functional teams with migration releases, system implementations, and international site strategies related to the high-profile www.microsoft.com/windows web portal.• CHANGE MANAGEMENT: Managed a multi-year technical effort that involved integration of disparate systems, processes, and teams into a cohesive new whole—successfully leading a cross-functional team in establishing the new content management and localization processes needed to support the Windows 7 launch. • LOCALIZATION & SHIPMENT: Drove localization efforts behind the successful release of the Windows 7 website in 56 markets worldwide in multiple 24-hour ship cycles, in addition to deploying Windows Live consumer website releases in 76 markets around the globe.

Managed all marketing, program management, development, test, and localization elements related to the release of international versions of Microsoft Forefront and ISA Server—as well as related sub-products. • PROJECT MANAGEMENT: Defined the vision, scope, business requirements, and specifications needed for the localization of the software products in question—communicating a complex mix of requirements, tasks, deliverables, milestones, and resource requirements to a distributed team of engineers around the globe.• BUDGETING & COST CONTROL: Managed a $1.5M budget and reduced projected costs of the project 10% through risk mitigation and efficiency; negotiated upfront pricing with language vendors and outsourced testing to reduce overhead; saved a further 5% by facilitating detailed specification reviews with PM/Dev/Test staff.• SOFTWARE TESTING, QA & USER SUPPORT: Developed software test schedules and managed communication between test teams in China, Haifa, New York, and Redmond—conducting ongoing bug triage meetings to resolve UE/localization/globalization bugs in a timely manner. Additionally worked with adaptive software development (ASD) teams to ensure accurate localized user assistance (UA) content was added to TechNet.