Exceptional leadership skills, team building, management, and people development experience. • Directs and oversees all aspects of customer service policies, objectives, and initiatives. • Develops service level standards focused on response times and issue resolution. • Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. • Ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback and service issues.• System experience with Intermedia; UCaaS, CCaaS, cloud, and productivity applications

An effective and results-driven professional with over 20 years customer service experience in a managerial capacity.• Talent acquisition and retention • Manage a customer service team who serves 13 local governments in Virginia for solid waste management • Analyze data to identify trends to adequately forecast workload and resource needs to effectively support the Authority• Facilitates cross-departmental collaboration to develop and prioritize strategies to optimize the customer experience • Review and respond to complex issues and questions• System experience with Xima

Responsible for providing a productive and motivating work environment, and addressing service issues from customers.• Coordinates and supervise daily, weekly, monthly task completion of a team • Coordinates project management with other managers and departments• Identify and resolves operational problems using defined processes, expertise and judgment• Provides coaching, feedback and annual performance reviews as well as formal corrective action

Provided first call resolution for inbound call inquiries concerning regional solid waste services.• Answers inbound calls and resolves inquiries by providing a customized engagement • Educates and assists customers on regional solid waste disposal options • Resolves issues without or with limited management intervention• Documents and tracks all contacts and outcomes with customers

Builds and maintains mutually beneficial relationships, facilitates communications and coordinates activities between a faith-based nonprofit and the school district.• Collaborates with the school family advocate • Advocates to eradicate food insecurities in the community. • Thrives in a fast paced environment, track and manage multiple service projects simultaneously and are able to efficiently work independently.

Responsible for marketing and sales of candles, candle holders, flameless fragrance and wax warmers, as well as holiday and home décor. • Excellent verbal and written communication skills• A passionate customer advocate with strong critical thinking skillsBreaker-Davis Candle Experience https://www.partylite.com/stephaniebreaker

Positive relationship building; provided nonjudgmental support and guidance to incarcerated-probation client.• Facilitates reentry planning and community resource coordination for individuals • Meets with individuals in a criminal justice system, one-on-one setting• Provides individualized support to facilitate short and long term goals