Ensuring the smooth running of a busy and rapidly growing office whilst carrying out PA duties to two company directors. Also identifying business opportunities and creating portfolios for bid submissions.Duties;• PA duties to two company directors including diary management, screening incoming communication and organising travel and accommodation.• Organising networking events.• Highlighting where policies and procedures need to be implemented/ adapted.• Arranging… Show more Ensuring the smooth running of a busy and rapidly growing office whilst carrying out PA duties to two company directors. Also identifying business opportunities and creating portfolios for bid submissions.Duties;• PA duties to two company directors including diary management, screening incoming communication and organising travel and accommodation.• Organising networking events.• Highlighting where policies and procedures need to be implemented/ adapted.• Arranging weekly, relevant training seminars for all staff.• General receptionist duties.• Ordering and maintaining office supplies.• Creating and sending invoices and other outbound correspondence.• Acting as Health & Safety Officer and Fire Warden.• Shortlisting CV’s for the attention of the hiring manager.• Booking and monitoring annual and unauthorized leave.• Liaising with building management and IT support as required. Show less

Responsible for leading two teams to operational excellence and assisting in the management of a call centre along with both the training and compliance departments. Also handling inbound and outbound calls from business associates and customers as well as written and verbal complaints.Duties;• Directing staff to perform daily work duties.• Scheduling workloads to meet priorities and targets.• Implementing business procedures.• Creating and updating the training program… Show more Responsible for leading two teams to operational excellence and assisting in the management of a call centre along with both the training and compliance departments. Also handling inbound and outbound calls from business associates and customers as well as written and verbal complaints.Duties;• Directing staff to perform daily work duties.• Scheduling workloads to meet priorities and targets.• Implementing business procedures.• Creating and updating the training program for use with new employees.• Assessing where focus on compliance is required and highlighting training issues.• Dealing efficiently with questions and queries from customers.• Handling issues that have been escalated from the ground up and which need resolving.• Complaint resolution and client retention.• Liaising with business associates to ensure that both their and the company’s needs are met.• Working with other department heads.• Delegating responsibilities. Show less