Stephanie Buchanan

Stephanie Buchanan Email and Phone Number

Practice Leader, Industrials @ First Advantage
Chapel Hill, NC, US
Stephanie Buchanan's Location
Raleigh-Durham-Chapel Hill Area, United States, United States
Stephanie Buchanan's Contact Details

Stephanie Buchanan work email

Stephanie Buchanan personal email

n/a
About Stephanie Buchanan

Hands-on leader with broad customer success experience, building effective teams in client success, professional services and product support operations. Demonstrated ability to grow revenue, market share and client loyalty, while motivating staff to execute consistently in a private equity, fast-paced environment.Key Accomplishments:* Responsible for Product Support, Professional Services, Client Success (25% of the company headcount).* Active member of the executive team responsible for the company sale to two different private equity companies.* Established Client Success function. Led, account management, professional services, customer support functions; transformed client services organization to maximize headcount to revenue metric by 30 %, while driving record high client and revenue retention, and white space expansion.
* Lead initiative with outside consultancy to define process-driven approach to renewals to maximize value capture, resulted in average 5% inter-term pricing uplift and 7% renewal term pricing uplift.
* Established annual client conference and drove strategies to gain participation of top 100 clients, market feedback, and client peer engagement, creating a highly effective avenue for white space expansion.

Stephanie Buchanan's Current Company Details
First Advantage

First Advantage

View
Practice Leader, Industrials
Chapel Hill, NC, US
Website:
fadv.com
Employees:
9339
Stephanie Buchanan Work Experience Details
  • First Advantage
    Practice Leader, Industrials
    First Advantage
    Chapel Hill, Nc, Us
  • Sterling
    Practice Leader, Industrials
    Sterling Oct 2023 - Present
    Independence, Ohio, Us
    Practice and client success leader for Industrials within Sterlings Regulated Industries vertical.
  • Reged
    Senior Vice President Client Services
    Reged 2010 - Oct 2023
    Morrisville, Nc, Us
  • Reged
    Head Of Client Success
    Reged Mar 2014 - Dec 2021
    Morrisville, Nc, Us
  • Reged
    Senior Vice President, Operations And Application Implementation
    Reged 2007 - 2009
    Morrisville, Nc, Us
  • Reged
    Director, Application Implementation
    Reged 2003 - 2007
    Morrisville, Nc, Us

Stephanie Buchanan Skills

Financial Services Risk Management Insurance Process Improvement Securities Account Management Vendor Management Business Process Improvement Leadership Saas Crm Management Relationship Management Project Management Strategic Planning Executive Management Contract Negotiation

Stephanie Buchanan Education Details

  • Meredith College
    Meredith College
    Business Administration
  • The University Of Alabama
    The University Of Alabama
    Business

Frequently Asked Questions about Stephanie Buchanan

What company does Stephanie Buchanan work for?

Stephanie Buchanan works for First Advantage

What is Stephanie Buchanan's role at the current company?

Stephanie Buchanan's current role is Practice Leader, Industrials.

What is Stephanie Buchanan's email address?

Stephanie Buchanan's email address is st****@****ged.com

What is Stephanie Buchanan's direct phone number?

Stephanie Buchanan's direct phone number is +191965*****

What schools did Stephanie Buchanan attend?

Stephanie Buchanan attended Meredith College, The University Of Alabama.

What skills is Stephanie Buchanan known for?

Stephanie Buchanan has skills like Financial Services, Risk Management, Insurance, Process Improvement, Securities, Account Management, Vendor Management, Business Process Improvement, Leadership, Saas, Crm, Management.

Who are Stephanie Buchanan's colleagues?

Stephanie Buchanan's colleagues are Bevan Dennis, Sunil Kumar, Sudhir Math, Rittika Chakraborty, Marta Palosz-Hurlbut, Shasksia Conely, Gregory Shell.

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