Independently performed various administrative activities for Regional office: Answered incoming calls, greeted visitors, distributed mail, E-verify I-9 Attester, coordinated pool car maintenance, ordered supplies, processed vendor invoices, and composed meeting minutes. Supported facility requirements by maintaining security badge system, member of the Health Environment and Safety Team, and basic CPR and AED certified Provided various reports to management, customers and sales staff, and responsible for special office events and catering needs Executive Administrative Assistant to Divisional Sales Executive: processed expense reports, managed calendar, booked travel arrangements, and assisted in departmental projects as needed

Managed the logistics of all inside sales activities in North America: Commercial project quotes, inventory management, distributor and dealer programs/promotions, CRM entry, website maintenance, showroom display and departmental projects Supported Regional Sales Managers and independent sales reps, in the execution of sales plans by reviewing and analyzing sales reports with Senior Management and documented actions through CRMDedicated to unparalleled customer service by providing effective and efficient solutions to all customers issues including product recommendations, warranty claims, RGA’s, and complex billing problemsAchievements: Managed large, long-term commercial account with annual sales of $200KSupported in the development of showroom stocking program, resulting in 100+ customer enrollments Maintained the company’s largest Canadian distributor with annual sales of $900K Initiated and developed online training modules which created brand awareness with over 500+ registered users

Maintained stock levels by analyzing requirements with a 12-week lead time and created, processed, and received purchase orders for replacement inventoryOrganized shipments with freight forwarders and negotiated transportation contracts Analyzed and determined requirements for new product lines and display materialQuality control of all international suppliers Identified product substitutions for backordersAchievements:Conducted advanced internal training on all modules in the ERP system and improved order entry efficiency 50+%Determined inefficient purchasing and reduced numerous SKU’s to create warehouse space and decrease inventory cost

Investigated and collected accounts receivable and managed customer credit limits Researched debit memos for discrepanciesInvoiced customer sales orders and responsible for cash and bank depositsAchievements: Developed internal commission process and procedure for returning customer goods within the ERP system