Stephanie C. T. Email & Phone Number

New York, Ny, Us

New York, United States

Orchestrated comprehensive analyses for customer enterprises targeting cloud adoption or innovation and drove business by aligning Mission Cloud's tailored services as top choice for infrastructure development and optimization. Designated to support 25+ smaller, routine accounts and later transitioned to providing full-blown cloud analysis services to 300+ customers with monthly service values reaching or exceeding $100K. Worked as a strategic partner to Technical Account Management and Cloud Operations teams.Key Contributions:• Aced CSAT metrics as a trusted advisor positioned as critical intermediary between technical experts and clients, accommodating both technical and business perspectives to communicate growth-impacting recommendations.• Ensured swift turnaround of ServiceNow tickets, from setting up cost optimization reviews to resolving technical issues related to cloud billing, account configurations, and security. Informed process improvement by reviewing ticket trends.• Boosted education on AWS services, features, and best practices for prospective and existing customers, highlighting high-level backup, disaster recovery, and business continuity concepts to both capture clients and maximize user success.• Create detailed usage analysis, trending, and forecasting reports to guide customers on best practices for cloud adoption. Assist in performing Reserved Instance (RI) analysis and provide support in RI purchases to drive cost savings.• Tapped to learn and facilitate pivotal migration of data analysis platform from CloudHealth to Vega Cloud, on track to bolster customer service by providing clearer visibility on cost management, security risks, and idle resources.• Integrated ServiceNow for more streamlined customer interactions, improving overall service delivery.• Leveraged CrowdStrike Falcon for threat detection, incident response, and endpoint security management to safeguard cloud environments.

Currently self-studying cloud environments to transition from a digital marketing specialist and website developer to a Cloud Computing Engineer. Featured projects: 𝐇𝐓𝐌𝐋 & 𝐂𝐒𝐒 𝐑𝐞𝐬𝐮𝐦𝐞 𝐏𝐫𝐨𝐣𝐞𝐜𝐭➟ Showcased HTML programming and CSS language skills by creating an HTML document with CSS styling. Deployed as Amazon S3 static website leveraging Amazon CloudFront for security purposes and CloudFront for distribution. Incorporated a visitor count with JavaScript and DynamoDB with API to automatically update count. 𝐏𝐫𝐚𝐜𝐭𝐢𝐜𝐚𝐥 𝐄𝐭𝐡𝐢𝐜𝐚𝐥 𝐇𝐚𝐜𝐤𝐢𝐧𝐠➟ Currently completing 25-hour course encompassing networking, Linux, python, and active directory penetration testing projects imperative to the security and scalability of cloud environments.

Reporting directly to the Marketing Director, managed marketing needs of 100+ doctors across 50+ locations. Role quickly expanded to meet additional technical needs of website development, platform migration, and technical troubleshooting. Featured accomplishments: ➟ Overhauled 7 antiquated websites and built 2 ADA compliant websites from scratch with ZocDoc database integration.➟ Ensured scalability of computing capabilities and efficient deployment leveraging AWS EC2 instance.➟ Utilized PHP OOP to design custom WordPress plugins to create seamless experience without sacrificing quality control and customized HTML code to achieve desired user experience.➟ Requested by clients and approved by IT leadership to manage website and network troubleshooting tickets.

Spearheaded business development of membership site while serving as a trusted advisor to physicians in regard to branding, website development, SEO and other digital marketing needs. Created and implemented go-to-market and pricing strategy with emphasis on helping clients identify and achieve top rankings within database. Featured accomplishments: ➟ Exceeded $15K weekly sales quota of marketing and technical service packages through customized proposals and negotiated advantageous contracts. ➟ Analyzed clients existing digital landscape and elevated client’s website design remaining on budget. Successfully upsold additional services and recognized for superior relationship management.

Architected brand recognition and drove business development by cultivating relationships with primary care physicians, orthopedics, etc. Hosted industry events, led CME (continuing medical education credits) educational programing, and developed all marketing material. Featured contributions: ➟ Optimized tech stack and front-end website content to increase user-experience and website effectiveness. ➟ Increased annual elective surgery referrals revenues by $700K; enhanced client contracts and financial relationship with institution. Noted by leadership for significant ROI on event budget and social media campaigns.