Stephanie Cappello Email & Phone Number

With 8 years of diverse experience in the insurance industry, I made a strategic decision to transition into a dynamic environment where innovation intersects with insurance. In 2023, I found this ideal blend at CoverGo, where I currently hold the role of Lead Business Analyst. In this capacity, I contribute to client engagements as the client-facing implementation consultant of our cutting-edge no-code core insurance platform.My role at CoverGo has provided me with the opportunity to collaborate with large clients spanning the EMEA, APAC, and American regions. Guiding them through the adoption of our innovative insurance platform has been both challenging and rewarding. By translating complex insurance products and procedures into clear and comprehensive requirements, I have ensured the successful launch of their products on our platform within specified timelines. Through meticulous data analysis and persuasive presentations, I have effectively influenced decision-makers to embrace changes in processes and products, while maintaining scalability and compliance to foster future innovations.Before joining CoverGo, I served as the Client Operations Manager at Eucare, a European Insurance start-up. As the first employee, I played a pivotal role in implementing and overseeing the Broker and MGAs network, while also managing relationships with reinsurers. My efforts significantly strengthened Eucare's market presence through strategic product creation and the establishment of a robust governance framework. This proactive approach not only ensured regulatory compliance but also fostered a culture of continuous improvement, enhancing organizational efficiency and satisfaction among stakeholders.Throughout my career, I have been committed to fostering collaboration across various stakeholders by cultivating meaningful relationships and aligning cross-team objectives. My hands-on involvement in refining insurance processes, from policy management and underwriting to claims management and adjudication, has earned me a reputation for "getting things done".