Stephanie Carleton Email & Phone Number

Shakopee, Minnesota, United States

Using oracle to book and manage high volume orders to support chemical engineers on complex export and project orders.Collaborated with Documentation Management Team, Drawings Team and Legal department to meet the contracted requirements of the customer.Checkpoint Champion- using Checkpoint to screen parties and perform due diligence for compliance screening.

Minnetonka, Minnesota, United States

Sales support role entering orders in SAP using SalesForce to manage order information. Work with doctors, medical sales representatives to coordinate devices and tools for upcoming surgeries.Using proficient knowledge and discretion to monitor goods from receiving to delivery, with a high sense of urgency, while optimizing inventory levels.Processing customer complaints regarding compliance issues, making sure all concerns are promptly addressed and documented.Provide excellent customer service, while working with confidential medical information.

Eden Prairie, Minnesota, United States

Entered international orders in SAP. Reviewed orders for consistency using document management expertise to ensure prompt payment and clearance of goods resulting in flawless execution of contracts.Used strong attention to detail and accuracy to prepare letter of credit presentations.Prepared Guarantees through international banks (with daily review, follow-up, and communications with several banks).Recovered over $5 million in outstanding receivables annually.Created a process for outstanding payment collection.Collaboration with Sales, Engineers, as needed to best serve the customers’ orders for international shipments.Oversee file management, for all records according to retention schedule according to proper data practices.Existing Letter of Credit processing experience with US Bank, JP Morgan, HSBC and Wells Fargo.Work directly with contacts in Europe, Asia, India and Latin America.