Assist in human resources administration and services.Help members with various pay and support issues.Frequently handle member information and make sure they remain confidential.Maintenance and organization of member records.Received and sorted incoming mail and packages.Assisting with the day-to-day efficient operation of the HR office.

• Supervise a high performing team of 10-20 Technical Analysts on a daily basis• Help my team develop their career path through monthly one on one meetings, performance management and training• Help ensure my team is meeting objectives daily with Performance Management• Actively participate in decision making to support the daily needs of our business• Take on additional projects/initiatives to help with the success of our organization• Facilitate team meetings weekly to… Show more • Supervise a high performing team of 10-20 Technical Analysts on a daily basis• Help my team develop their career path through monthly one on one meetings, performance management and training• Help ensure my team is meeting objectives daily with Performance Management• Actively participate in decision making to support the daily needs of our business• Take on additional projects/initiatives to help with the success of our organization• Facilitate team meetings weekly to maximize knowledge transfer and build rapport with team members• Handle customer escalations from my team to help resolve outstanding issues• Monitor queues and ensure customers are answered in a timely fashion• Support my team day to day with their customer interactions by ensuring they have the tools and answers needed for success• Conduct Employee Performance reviews on a semi-annual basis• Conduct call reviews on a daily basis • Travelled to various colleges to help recruit and conduct interviews.• Participated in many job fairs onsite to help answer questions about BlackBerry and to conduct interviews• Promote and maintain a positive environment while ensuring business and customer needs are being met Show less

Provide consistent feedback to help support associates on their phone and email interactionsCoordinate and lead coaching sessions to provide associates feedback on their strengths and opportunities for World Class Customer SupportFocus on calibration and teamwork to ensure our entire team is evaluating in ways that will benefit customers and associates progressHelped develop methods to motivate othersHelped develop and support new associates with their soft skills on phone and… Show more Provide consistent feedback to help support associates on their phone and email interactionsCoordinate and lead coaching sessions to provide associates feedback on their strengths and opportunities for World Class Customer SupportFocus on calibration and teamwork to ensure our entire team is evaluating in ways that will benefit customers and associates progressHelped develop methods to motivate othersHelped develop and support new associates with their soft skills on phone and email interactions Show less

Provide BlackBerry Enterprise Server Support for Microsoft Exchange for external customers and partners, over the phone and by email to a variety of server issuesAbility to coordinate the resolution of issues with various levels of Customer SupportReceived escalations from upper management to solve critical issuesParticipated as a member of the Halifax seed team to help support new associates and meet the needs of our customers

Provide BlackBerry Desktop Support for external customers and partners, over the phone and by email to provide solutions to all issuesAbility to coordinate the resolution of issues with various levels of the Customer Support OrganizationSupport all levels of Desktop Manager software as well as all versions of Handheld Software for the BlackBerry series of handheldsAssist in the training of new Desktop Support members

* Provided first and second level technical support for an outsourced railroad company working with a Windows NT/Windows XP environment * Leader of Knowledge Base Management Team providing technical support for all aspects of the helpdesk environment * Blackberry focal on our team providing leadership support for all Blackberry associated questions/tickets * Troubleshooted network connectivity issues and a variety of hardware and software issues * Worked in a team environment… Show more * Provided first and second level technical support for an outsourced railroad company working with a Windows NT/Windows XP environment * Leader of Knowledge Base Management Team providing technical support for all aspects of the helpdesk environment * Blackberry focal on our team providing leadership support for all Blackberry associated questions/tickets * Troubleshooted network connectivity issues and a variety of hardware and software issues * Worked in a team environment, providing and receiving support from my co-workers Show less

Provided technical support for approximately 400 end-users working with a Windows 95/Windows 2000 environmentUpdated computer inventory and prepared computers for new employeesTroubleshooted a variety of hardware and software issuesAssisted in developing and troubleshooting network connectivity issues

Developed macros with Visual Basic for Applications in Microsoft Word that captures information from a SQL database and produces documents for end usersProvided support for users having trouble running different macro applications

Second level technical support for approximately 300 end users working with a multiplatform environment of Win 95/98/2000/NTWorked in a team environment, providing and receiving support from my co-workersAssisted in analyzing and diagnosing different network connectivity and configuration issuesCorrected various application and hardware setbacksCoordinated equipment repairs with outside service departmentWhen not dealing with support issues I maintained an equipment and… Show more Second level technical support for approximately 300 end users working with a multiplatform environment of Win 95/98/2000/NTWorked in a team environment, providing and receiving support from my co-workersAssisted in analyzing and diagnosing different network connectivity and configuration issuesCorrected various application and hardware setbacksCoordinated equipment repairs with outside service departmentWhen not dealing with support issues I maintained an equipment and software inventory Show less