Stephanie Ceja Email and Phone Number

Manage a team of Project Coordinators. Conduct loss site inspections to define project scope. Create estimates via Xactimate software. Heavily involved in day to day operations. Assist in daily management of field team. Create a schedule and project timeline. Plan and implement projects from start to finish. Assist in resolving escalated customer issues. Implement and manage change when necessary to meet project outputs.

First point of contact for new claims. Responsible for scheduling & communication between field staff, production and customer. Manage project flow process for all assigned claims. Address customer concerns - facilitate solutions for customer and client. Determine and manage customer expectations with all staff. Manage tasking system on own projects as well as delegating to peers. Managed day-to-day operations of the corporate office, including accounts receivable/payables. Field Assistance… Show more First point of contact for new claims. Responsible for scheduling & communication between field staff, production and customer. Manage project flow process for all assigned claims. Address customer concerns - facilitate solutions for customer and client. Determine and manage customer expectations with all staff. Manage tasking system on own projects as well as delegating to peers. Managed day-to-day operations of the corporate office, including accounts receivable/payables. Field Assistance, Training Assistance. Xactimate billing support. Fulfill admin on-call responsibilities as scheduled. Show less

Full-cycle tracking of mitigation claims; from initiation, to completion, to payment. Act as primary point of contact for job communication. Dispatch new claims to appropriate responders and subcontractors via use of electronic system. Maintain and ensure job file completeness by ensuring appropriate information entered; fill in missing information as needed with correct information. Ensure that compliance requirements for the job are met. Follow through all issues to resolution, escalate to… Show more Full-cycle tracking of mitigation claims; from initiation, to completion, to payment. Act as primary point of contact for job communication. Dispatch new claims to appropriate responders and subcontractors via use of electronic system. Maintain and ensure job file completeness by ensuring appropriate information entered; fill in missing information as needed with correct information. Ensure that compliance requirements for the job are met. Follow through all issues to resolution, escalate to appropriate personnel as needed. Responsible for tracking/ordering supplies for the office. Build and maintain positive relationships with customers/internal contacts by consistently providing outstanding customer service. Fulfill admin on-call responsibilities as scheduled. Show less

First point of contact for new personal property contents claims. Responsible for scheduling & communication between field staff/ production /management and customer. Managed project flow process for all assigned claims. Address customer concerns - facilitate solutions for customer and client. Determine and manage customer expectations with all staff. Manage tasking system on own projects as well as delegating to peers. Managed day-to-day operations of the corporate office, including accounts… Show more First point of contact for new personal property contents claims. Responsible for scheduling & communication between field staff/ production /management and customer. Managed project flow process for all assigned claims. Address customer concerns - facilitate solutions for customer and client. Determine and manage customer expectations with all staff. Manage tasking system on own projects as well as delegating to peers. Managed day-to-day operations of the corporate office, including accounts receivable/payables. Field Assistance, Training Assistance. Xactimate billing support. Fulfill admin on-call responsibilities as scheduled. Show less

Managed day-to-day operations of the corporate office, including AP/AR. Mastered all software programs utilized in the day-to-day operations of the company (QuickBooks and Nextgear CRM). Created & Submitted invoices mainly using Xactimate billing platform. Routine collection follow up calls on all assigned accounts. Communicated extensively with clients regarding billing inquires, responsible for resolving billing issues. Assist in auditing month end closing.