- Responsible for the delivery of superior service to Singapore Airlines’ premium Priority Passenger Service (PPS) Club members based in Singapore- Establish close rapport and enhance the loyalty of PPS Club members through various pro-active customer experience initiatives such as direct personal contacts, exclusive PPS Club events, etc. -Key contact point to PPS Club members and ensure proper resolution to their feedback and requests on SIA matters; managed a pool of more than 70 high net-worth members-Conceptualize and organize events to actively engage members and ensure the smooth running of events

- Responsible to organize and supervise the daily operations of the Department- Plan and implement operational processes to maximize manpower planning and resources- Ability to market Radiology services and ensure consistent good quality of services- Inculcate service quality amongst staff to strive for excellence in the provision of customer service and professional care; management of front and back end patients’ feedbacks and complains

- Main responsibility is to provide safety to the passengers in each and every emergency situation- Assisting, giving delightful experience and offer full comfort to passengers so that they may enjoy their travelling in all aspects- Work independently and under time-constraints- Ability to resolve most customers’ demands or issues in a confined space and short time frame

- Experienced in cell culture and animal work- Carried out sequencing to analyze for SNPs in patients; PCR work and management of sequencer machine- Analyzed and maintained large database of more than 1000 samples- Procurement and maintenance of scientific consumables