Co-Founder at Spraay

Provide exceptional customer support to resolve customer queries and issues in a timely andefficient manner• Utilize Zendesk support platform to handle customer support tickets and maintain accuraterecords of customer interactions• Collaborate with cross-functional teams, including HR, finance, and legal experts, to resolvecomplex customer issues• Maintain and develop self-service tools to empower customers to resolve issues independently• Share knowledge and provide training to colleagues to enhance the overall customer supportexperience

Responded to customer inquiries via phone and email to provide solutions to customer issues• Assisted customers with product questions, billing inquiries, design and all technical support• Maintained accurate customer records and documentation• Worked with team members to identify and resolve issues and provide a seamless customerexperience• Consistently received positive feedback from customers for providing exceptional service

DVNX FIT is a Ready to wear Female Fashion brand based in Lagos, Nigeria.

• Developed and implemented strategies to optimize customer service operations, resulting in a 20% reduction in response time.• Monitored team performance, providing regular coaching, feedback, and training to improve customer service skills and enhance overall team productivity.• Collaborated with cross-functional teams, including operations, warehouse, and transportation, to streamline processes and resolve customer issues promptly and efficiently.• Acted as the main point of contact for escalated customer inquiries, resolving complex issues and ensuring customer retention and loyalty.• Implemented customer service metrics and KPIs, tracking team performance and providing regular reports to management.• Conducted regular team meetings to share updates, best practices, and address challenges, fostering a positive and motivated team culture.• Developed and maintained strong relationships with key clients, serving as a trusted advisor and resolving any service-related issues proactively.