Stephanie Coffer Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

Manchester, United Kingdom

Line management of the Operations Administration team in a busy environmental consultancy. Heavily focused on assessing operational capacity needs for both current and future projects and utilising continuous improvement by applying prompt corrective action in order to reach set targets. I was responsible for ensuring the team as a whole was operational, motivated, and highly knowledgeable. I maintained a strong training programme to improve individual employee capabilities, aid professional development, and also provide me with ample opportunities to identify team-wide skills gaps and capacity issues. I efficiently fulfilled any recruitment needs and cultivated a highly adaptable and dynamic team that added value business-wide.In this role, I was the first point of contact for clients wanting to discuss orders, request reports, and ask general queries. I developed strong working relationships with third-party clients and surveyors supporting the smooth transfer of information and services by regularly attending meetings to discuss key project KPIs and effectively manage expectations. I also had high-level internal stakeholder engagement responsibilities; I produced monthly Programme of Work reports and delivered findings to senior management, and also communicated directly with account managers regarding any conflicting contractual commitments.

I acted as the main point of contact for project-related business scheduling, resource decision-making, and financial planning for the Testing and Field Services team. Utilised strong interpersonal and problem-solving skills to collaborate effectively with other senior internal stakeholders and develop solid day-to-day business operation processes. I gained confidence in identifying and highlighting business improvement opportunities and implementing corrective action where necessary throughout the full project lifecycle. I held budget management and financial risk reduction responsibilities ensuring all costs, quotations, and overheads were reviewed closely. In this role, I was also Line Managing two Engineering Assistants and was responsible for the accurate and timely processing of all timesheets and expense requests, ensuring the correct maintenance of all operational equipment and setting a good example regarding adherence to standard business practice.

Initially, I was based in the Document Control department at Barrett Steel but was quickly progressed to a new role within the Quality Department. I worked directly with external inspectors and had increased responsibility to meet demanding document production deadlines ensuring the on-time release of goods in line with business expectations. I was heavily involved in the successful streamlining of various internal workflow processes and always lead by example maintaining adherence to operational industry standards. Another key responsibility in this role was the production and submittal of Non-Conformance Reports which required expert record keeping and efficient document collation skills.

I secured this role immediately post-university and quickly gained confidence within the project function and became an integral member of the team fulfilling essential administrative duties. I was responsible for regular project documentation preparation, high-level scheduling and meeting arrangements, and the production of monthly financial reports for the Board of Directors. From the outset, I gained valuable stakeholder exposure and throughout my time with BEL Valves I was sure to continually develop key internal and external stakeholder relationships supporting the overall operation and smooth running of the project function.