Hire, Train and Manage mid-level managers and their teams across multiple markets and states.Plan and manage $14 million regional budget. As well as help plan all-encompassing departmental budget with VicePresident of Family Services.Key member of Senior leadership team. Work alongside Executive team member to propose and execute quarterlyorganizational goals.Manage workforce planning to include recruiting, retention, development, reward and recognition to meet or exceed staffing plans.Developed from the ground up new maternal health program to include curriculum planning, implementation, policy/procedures, staff hiring, training and budget management.Update and maintain policy and procedures for the department.Utilize salesforce reporting to oversee KPI metrics and make strategic improvements to meet/exceed goals.Collaborate with other departments to execute excellent care to our patients and meet organizational goals.

Devise strategies for the clinic according to company standards for excellent service and growth.Worked alongside strategic services department and executive team to develop and test most efficient visit modelsacross two DFW clinics.Analyze salesforce and key clinic data for trends to improve clinic performance to exceed monthly and quarterly goals.Responsible for managing annual clinic budget.Oversee all patient care and administrative operations within the clinic.Manage state funding by ensuring compliance and documentation are met monthly for A2A government program.Manage workforce planning to include: recruiting, retention, development, reward and recognition to meet or exceed staffing plans.Assign patient workload and create schedules for all employees.Provide employees with clinical training and opportunities for continuous development.Monitor compliance to legal guidelines, internal policies and quality standards.Initiated and managed OSHA compliance within clinic.Manage and approve timecard for direct reports.

Completed 4 months of PACE training program and demonstrated skills to be able to:Conduct site qualification, initiation, monitoring, and close-out visits according to ICH-GCP, and applicable regulatory requirements.Learned best practices for overall site management including written and verbal communication and scheduling of monitoring visits.Demonstrated ability complete visit reports, Confirmation letters/agendas and follow up letters accurately. As well as how to maintain study-related databases.

Directly manage and oversee productivity of 22 accounts across two states to ensure metric goals and clinical processes are upheld.Responsible for KPI metrics to include: treatment rate, patient satisfaction, patient compliance and quality assurance goals at clinic level through direct market visit and driving results. Manage workforce planning to include: recruiting, retention, development, reward and recognition to meet or exceed staffing plans.Provide timely coaching and constructive feedback to direct reports.Develop key relationships with existing accounts to develop clinical successes through frequent clinic visits, education opportunities and providing ongoing support.Work directly with the account manager, Regional Vice President, and sales team to keep active accounts profitable by ensuring each clinic has adequate provider engagement and goals of the clinic are being satisfied by employees.Observe process flow within clinics and to come up with strategic modifications for improvement.Run, utilize and analyze reporting from Salesforce.Utilize Excel to analyze data, using pivot tables and graphs to demonstrate results.Work directly with HR to write and deliver disciplinary documentation.Manage and approve PTO and timecard for direct reports.

Perform percutaneous scratch skin testing on patients in a 17 provider family practice office. As well as perform and train patients to administer sub cutaneous injections for Allergen Immunotherapy. Other tasks include Mixing multi dose antigen vials, insurance verification, patient education, training/assisting on boarding of new CAS’s.In addition to working at my clinic I assist my account manager in overseeing productivity and clinical issues at 3 other multiprovider clinics.

Provided care to geriatric population as CNA. Tasks included: charting, taking vital signs, ambulatory exercises, lifting/rotating patients, reporting issues to Nurses.

Operated programs like Bright tree and quick books to chart patient notes/calls and manage financials. Answered phones and assisted in small purchase transactions.