> Communicate with clients to discuss, diagnose, and solve technical issues with their account.> Organize and prioritize cases to provide quick responses and appropriate action for clients.> Respond to client and software partner emails within the required service level agreement.> Utilize tools, including SQL Workbench, to run diagnostic queries on accounts.> Collaborate with developers via JIRA to solve complex technical issues.> Create accounts for new clients, including setting up API and XML connections to software partners.

> Managed all elements of our global event program, from planning to execution.> Coordinated travel logistics including booking hotel rooms, flights, and registrations for the team.> Collaborated with key stakeholders to develop content for one-on-one meetings, speaking proposals, PowerPoint presentations, and conference collateral.> Connected with third party suppliers to order conference booth giveaways while maintaining the designated budget.> Developed pre-show and post-show email campaigns based on attendee lists, targeting leads, and current accounts.> Planned and executed email campaigns to increase adoption of new product features and educate clients on improved connection between their software and our platform.> Communicated with partners of new and improved opportunities to provide a better connection for our mutual clients.> Worked with copywriting to generate content for publication on our customer facing insights page.> Designed blog posts and product guides on Wordpress for email and social marketing campaigns.

> Liaised between Marketing and Sales to review lead qualifications and management. > Optimized and implemented decision tree for lead allocation to the global sales team.> Maintained the SalesForce database including leads, accounts, and cases.> Fielded prospective clients’ questions; initial contact for all inbound calls and emails.> Communicated with prospective clients to better understand their business needs and directed them towards the right product and sales representative.> Customized training collateral for new members of the sales team, holding in-person trainings.