Customer Focus Leader
CurrentCustomer Focus Leader for New Zealand/Oceania service responsible for a team of associates Processing documentation for container shipments exporting out of AustraliaCommunicating with clients via email/phone about their drafts and final copies of their bills as well as amendments and vessel sailing details.Preparing and sending vessel reports for DTX deadlines to Geneva and the relevant POD/s – USA, EU, China, Japan direct and standard servicesMaintaining communications with the various department/s across Australia and overseasMicrosoft Office (Word, Excel, Outlook etc.)