*Manage Domestic and International Relocations for VIPs and transferees for companies such as Siemens, Transocean Offshore Deepwater Drilling Inc, Symantec, The Bill Gates Foundation, Nokia Solutions and Networks and OSRAM Sylvania* Work with Clients in establishing policies and procedures. Ensure services are provided in compliance with the approved authorizations* Manage a team of consultants who must meet customer service and Net Promoter Scores from the clients’ transferees. The consultants each manage 200 plus files. * Maintain the relationships with worldwide vendors ensuring they are providing optimal service for the transferees.* Understand and manage billing of services, reimbursements to clients, tenancy management, International currency exchanges and cultural protocols. * Problem solver. Determine the correct course of action for the team in managing any complications that may arise during an International Relocation.

Manage the Relocation Department for two offices and 100 real estate agents. Company Corporate Account Manager: Build relationships within the community to provide relocation services to local corporations for the purpose of developing future relocation business. Maintain goals as a Principal Broker for Cartus relocation and other relationships with third party relocation companies such as Lexicon Relocation, SIRVA Relocation, Primacy Relocation, Remax Alliance Relocation and Weichart Relocation. Manage relocation companies’ inventory properties, BVOs. Responsible for property maintenance, utilities and all billing reimbursements.Process over 1,200 relocations per year. Service referrals for corporate clients such as the USAA, Department of Defense, Lockheed Martin, Hewlett Packard, and Boeing. Provide full corporate move services for local companies such as Aeroflex, Penrose Hospital, United States Olympic Committee, Colorado Springs Utilities and Colorado College; including city tours for employment candidates, temporary housing, real estate assistance and arrangement of moving companies. Relocation Team Trainer: Conduct all training classes for agents in corporate and military relocations. Maintain high customer service for relocation clients. Hold agent team members accountable to set sales conversion goals. Create marketing campaigns for Business Department. Participated in strategic planning and analysis to set company direction.

Managed the promotions department for KPOP Radio. Responsible for building the reputation and relationship of the station within the community of San Diego Organized promotional campaigns and events for KPOP and KOGO News Talk Wrote promotional on-air copy. Created print, billboard and on-air marketing. Directed live broadcasts in the San Diego area for local on air talent such as Roger Hedgecock as well as national talent including Rush Limbaugh and Dr. Laura Schlessinger. Assisted in coordinating events which included the Republican National Convention, local and state elections, marketing and promotions for the San Diego Padres and the San Diego Chargers. Worked on promotional campaigns with Disney