Stephanie Cotter Email & Phone Number

Fort Worth, Texas, United States

• Responds to customer calls and emails regarding service questions & maintain accurate service records and files.
• Implements a priority identification system for work orders that require special handling & Prioritizes and schedules service, minimizing consumer complaints and managing service backlog
• Reviews, verifies and approves contractor and dealer service invoices prior to payment
• Ensure that all services related activities are performed in an efficient, timely and professional manner.
• Utilizes vendor claim process to ensure that defective parts are returned for credit
• Communicates shortages, product quality or design problems, material problems, dealerCreates and schedules service and parts requests for factory, contractors and dealers

Coppell, Texas, United States

• Boosted occupancy by advertising on social media, implementing personal strategic sales strategies, and generating leads
• Increased payment rates and oversaw monthly collections and decreased delinquency in a challenging submarket
• Managed daily/ weekly marketing and leasing plans, submitted daily reports on leasing activities and verified income, assets and expenses and completed file tracking sheets for each applicant
• Implemented the policies, procedures, and practices that enabled the property to meet and exceed budgeted financial goals