Stephanie Cotter Email & Phone Number

Fort Worth, Texas, United States

• Responds to customer calls and emails regarding service questions & maintain accurate service records and files.• Implements a priority identification system for work orders that require special handling & Prioritizes and schedules service, minimizing consumer complaints and managing service backlog• Reviews, verifies and approves contractor and dealer service invoices prior to payment• Ensure that all services related activities are performed in an efficient, timely and professional manner.• Utilizes vendor claim process to ensure that defective parts are returned for credit• Communicates shortages, product quality or design problems, material problems, dealerCreates and schedules service and parts requests for factory, contractors and dealers

Coppell, Texas, United States

• Boosted occupancy by advertising on social media, implementing personal strategic sales strategies, and generating leads• Increased payment rates and oversaw monthly collections and decreased delinquency in a challenging submarket• Managed daily/ weekly marketing and leasing plans, submitted daily reports on leasing activities and verified income, assets and expenses and completed file tracking sheets for each applicant• Implemented the policies, procedures, and practices that enabled the property to meet and exceed budgeted financial goals