Understanding the Business - Developing business acumen and deep understanding of service lines in clinical and non clinical areas which include but are not limited to Emergency Services, Emergency Department, Respiratory, Ortho/Neuro/Trauma Service Lines, Food and Nutrition Services, and Environmental Services.- Providing meaningful data and analytics for staffing, turn over, and recruitment and retention - Involved in large scale system reorganizations; assisting with staffing analysis, change management, and severance agreements Improving the Workforce and the Workplace - Building trust and transparency with leaders through open communication - Creating an open space for dialogue with caregivers regarding change management - Following the GPTWP model Consulting and Coaching - Providing coaching to leaders as a success tool to build relationship-centered leadership and growth opportunities - Consult with leaders as a means to provide feedback and helpful perspective - Empowering leaders through coaching and consulting conversations that enhance partnership opportunities - Enhancing influencing and active listening skills through practice and training with colleaguesEmployee Relations - Provide policy-related guidelines for leaders to make informed decisions - Act as subject-matter expert on more challenging HR-related matters related to ER - Well-versed in nuances related to compensation administration, FMLA, and total rewards/benefits Mission Health, based in Asheville, NC, is the state’s sixth largest health system and the tertiary care regional referral center for Western North Carolina and the adjoining region. Mission is a not-for-profit, independent community hospital system accredited by The Joint Commission. Member hospitals are governed by volunteer boards of directors representing the communities they serve.

Manage recruiting efforts.Create job advertisements and control budgets.Investigate claims of misconduct.Follow changes in employment laws and policies. Implemented new training policies and procedures to help retain employees and reach record sales. Decreased turnover rate by more than 50%. Created and implemented the company's first Employee Handbook. Successfully disputed 99% of unemployment cases. Surpassed previous headcount records through positive recruitment and retention.

Managed Service to Armed Forces across Western North Carolina (10 counties)Recruited volunteers and maintain records of training.Developed and implemented new programs and events to reach out the military families in our territory. Hosted the first Red Cross Job Fair for Veterans in Asheville, NC. Maintained records for grant budgets and submitted monthly grant reports. Assisted in emergency communications between military personnel and their families.Implemented a new program for military families in our communities to find support, including once-a-month meetings and special events. Created new partnerships with military units and resources across the region.

Manage a staff of 20-30 employees during dining hours and special events. Coordinated between vendors to ensure proper delivery times for set up.Greeted guests and ensured superb customer service was delivered at all times. Acted as a mediator between employees. Solved problems in a timely manner, following proper guidelines.