Stephanie Cruz Email and Phone Number

I prepare and maintain the master schedule and templates for healthcare providers at the Solder & Family Medical Center using CHCS to ensure access to care is being met. I alsoprovide support to other clinics needing any schedule modified or entered. I schedule patients for PCM and specialty appointments. Monitor schedules for any discrepancies. Monitor patient and clinic cancellations to ensure accessibility of appointments according to the 40/60 DHA guideline. I add any new providers to the MTF into the CHCS system and ensure their profiles are set up correctly. I ensure types of appointments are correct and that the MTF is utilizing correct appointment types. I delete providers from clinics upon their departure. I act as liaison between clinics for cross bookings and any inefficiencies in our clinic schedules

Provide admin support for Warrior Resiliency Program (WRP) providers. Create master schedules and templates using CHCS for a team of health care providers. Utilize Microsoft Outlook and Excel to create calendars and reports for stats of the clinic. Be alternate time keeper in ATAAPS and DHMRSi. Input data into Microsoft Access for weekly, monthly and yearly reports. Schedule patients for their tele-behavioral health appointments and Soldier Readiness appointments. Work with other MTFs for booking and necessary paperwork. Coordinate with point of contact in the main hospital to ensure providers’ credentials are up to date and that the ICTBs are initiated in a timely manner. Use information in CCQAS to keep record of credential data. Screen incoming Mental Screening Exam paperwork for accuracy and completeness

Screen incoming patients for the Pre-Admissions Unit. Verify orders, history and physical, and iMed consents are in Essentris prior to visit. Answer phones and answer inquiries according to policy. Schedule, reschedule, or cancel appointments in CHCS/AHLTA when necessary, also I explain pre-appointment preparations to patients. Refers patient to appropriate clinic, alerts appropriate personnel of individual presenting with injuries or illnesses that could be severe or critical in accordance with unit policy; ensures appointments are scheduled in a timely manners and in accordance with the clinic guidelines. Cancel and reschedule appointments when necessary. I have a vast knowledge of medical terminology required to transcribe appropriate entries into medical records and the content and order of assembly of medical records. Utilize office automation software to compile and/or type a variety of memos. Maintain regulatory compliance of patients Protected Health Information to ensure privacy of patients medical documents in work area. Obtain completion of referrals deferred to network by maintaining a suspense system. Ensure closure of specialty referrals by contacting patient and/or provider to obtain results and/or status. Monitor daily audio communicator reports to ensure accountability of consults within referral tracking system. Provide patient guidance on how to receive medical service requested in referral and document the encounter. Use software applications to merge and/or query reports. Work with staff and/or patient to resolve problems involving the referral tracking system. Ensure referrals deferred to network results has been obtained and/or properly closed.