Stephanie D. Email & Phone Number

Worthing, West Sussex, Gb

Responsibility for leading the Water Network and Customer teams to deliver efficient frontline services whilst managing and maintaining the water reservoirs, boosters, and distribution network across the region.Ensuring appropriate and efficient configuration is in place to safeguard public health with no impact to water quality or the environment and continuous supply of wholesome water is delivered to our 2.36 million customers.

Reading, Berkshire, Gb

Reading, Berkshire, Gb

Managing and driving performance of the clean water network planning, scheduling and street work function. Leading the thinking for delivering our customer journeys through effective processes from the point it leaves the Wholesale Contact Centre to resolution. Collaborating with the Head of Regions this role leads analysis, insight, learning and improvement of our core processes, providing clear capacity management, work flow management and best practice for the water network team.

Reading, Berkshire, Gb

A unique opportunity to gain insight and work with the Wholesale Water executive team, working alongside the entire Wholesale Water leadership team, delivering change and business optimisation through project support and sponsorship. Taking a holistic view of the overall business area and identifying opportunities to integrate and work more efficiently. Supporting the MD of Wholesale Water in implementing their vision and strategic direction of the Water organisation.

Reading, Berkshire, Gb

Leading a team of change and continuous improvement specialists delivering a change programme focused on driving efficiency and value across our smart metering programme.

Reading, Berkshire, Gb

Currently managing the meter installation Programme, delivering 350,000 meters over the next 5 years. This Programme is customer facing and generates revenue for the retail arm of the business. Therefore I lead with a drive for continuous improvement to deliver an excellent customer experience, efficiently and safely,

Reading, Berkshire, Gb

Developing LEAN processes and implementing SMART objectives to ensure our progressive metering contractors are best placed to deliver exceptional performance in delivering the progressive metering programme. Engaging with key stakeholders, from councils to customers, to ensure the delivery of the PM programme is completed to a high standard and delivers exceptional customer service.

Reading, Berkshire, Gb

I manage 7 shift managers and 50 Dispatchers supporting the planning and dispatch function of the network. The role is very reactive in nature and we dispatch field teams across the whole of London and the Thames Valley area.As part of my role I manage numerous people, process and systems alongside budgets and the continious improvement of the team. I have worked with numerous stakeholders and consultants in stabilising and optimising the performance of the team.I have gained experience in Click Schedule and SAP ECC/CRM. I have been engaged in improving the systems and processes that are aligned with the scheduling function.

Reading, Berkshire, Gb

I currently look into operational processes, procedures and policies and use critical root cause analysis techniques to identify the areas that need improvement. I report my findings weekly to the operational directors and suggest solutions to improve our overall customer service

Reading, Berkshire, Gb

I managed a team of dispatchers who allocated the work to the field teams. The team are responsible for maintaining the network and ensuring customers expectations are managed.

Legal Practice Course, Law

Bachelor Of Laws (Llb), Law