Penn, an Ivy League University, is one of the largest private universities in the nation, offering a very broad range of academic departments, an extensive research enterprise and a number of community outreach and public service programs. Manager, Infrastructure Planning and Assurance (Program Management)• Manage Project Management team to delivery full lifecycle infrastructure projects. Provide Sr. Project Management leadership to complex multi-departmental large-scale projects. Deploy Project Management Practices, standards and processes for technical tasks, and administrative guidelines, which have resulted in decrease time to market, better communication, and decreases in errors.• Own and accountable for multi-million dollar services provided to customers across University of Pennsylvania including Infrastructure Project Management, Server Virtualization, Disaster Recovery, and Backup. Manage the resources and oversee the budget/P&L, customer management, technical direction, product management, sales and marketing, support.o Develop Disaster Recovery strategic approach for Penn core personnel, management and financial systems including vendor contract negotiation, cost of service, customer management, recovery locations, recovery methodology, recovery process and procedures for technical staff.o Established a Program Management model to remediate Back Up service weaknesses resulting in substantially lowered operating costs by 25% and increased sales 75%. The Backup service is now recognized as one of the top revenue generators across the department.o Establishing the framework for the Server Virtualization as a service to include level of service and cost to lease or purchase virtual guests.• Integral role in developing, maintaining, and executing the overall Systems Engineering and Operations strategic plan, operating budget, and Project Management Office (PMO).

Sr. Associate/Sr. Program Manager (Relationship Manager)• Sr. Program Manager responsible for the oversight of all Requirements Analysis and Definition, Environmental Policy Support, Quality Assurance Testing, Training, Data Analysis, and Reporting to the US Army Information and Environmental Reporting Division. o Managed 16 direct reports and oversaw the service delivery resource pool of 20+ additional matrix employees. Mentored and developed employees/interns and provided employee feedback/assessments. o Managed the delivery of SDLC projects (applications) and products (marketing materials) in accordance with established timelines, budgets, risk management, and quality expectations. • Sr. Client Relationship Manager (CRM)/Business Development Manager accountable for developing and maintaining strong customer relationships, increasing revenue, and expanding company footprint within the DoD Environmental, Information Technology, and Not-for-Profits sectors for the Mid-Atlantic region. • Led proposal team responsible for responding to RFPs, RFIs, and RFQs. o Captured US Army Information Technology and Environmental Reporting time and material contract ($15 mil est.). Governed the interplay between corporate strategies, client needs and supporting staff. Managed all aspects of service delivery and ensured the satisfaction of clients.o Orchestrated the hiring of 20+ direct and matrix employees to provide Environmental Analysis and Reporting and Information Technology support.• Corporate Community Outreach/Partnership Coordinator responsible for the State of Maryland. Identified community needs using a variety of needs assessment techniques. Researched, planned and executed best practices to recommend public involvement and other community building activities.