Operations• Lead execution migration of data to Blackbaud Raiser’s Edge NXT web-based platform.• Maintain multi-state registrations and related employment issues.• Collaborate with external vendors such as ADP, Benefit plan administrators, Raiser’s Edge etc.• Manage vendor relationships to include the processing of consultant contracts, management of vendor/consultant contract and invoice.• Purchase stationery, marketing materials, office equipment, supplies and etc.• Assist with special projects and other general office tasks as needed or assigned.• Update website as needed.Audit/Accounting • Maintain accurate and up-to-date financial records, including accounts payable and receivable.• Reconciliation of bank statements and ensure all transactions for accounts are accurate.• Record and categorize all expenses and ensure that all documents adhere to policy guideliness• Process vendor invoices and payment in a timely manner.• Point of contact for Auditors, assist with the management of annual audits and monthly reporting of operations expenses and non-profit gifts.General HR Administrator • Administer employee benefits and payroll (ADP), ensuring accuracy, and addressing any discrepancies.• Stay up to date with changes in the tax laws and regulations affecting the payroll process.• Serve as primary contact person for employees regarding benefit-related inquiries.• Oversee benefits administration, including enrollment, changes, and communication with employees.• Review for accuracy and process monthly health insurance bills. • Provide individualized/specialized training for skills development for organization employees within Blackbaud/Raiser’s Edge NXT.

● Work directly with reporting team to troubleshoot issues and determine data discrepancies ● Test resolutions for defects and document findings in tracking system● Work with IT team to define approaches for mass updates and validate load files● Program payroll deduction calculation rule logic● Coordinate various data resources and produces financial summary report for vendors● Make employee data changes in HRIS and vendor systems as needed● Cross train peers on HRIS Software● Prepare and oversee $300k weekly /$2+ million monthly vendor payments for various Locals● Works with a variety of internal and external contacts, including Union vendors and auditors● Prepare and update training materials● Perform other duties as assigned

* Reported directly to the Director * Supervised a team of 5 * Established short-term and long-term operational decisions that improved work efficiency * Planned, scheduled, and promoted Fund events, meetings, committee schedule and award ceremonies * Oversaw awardee outreach recruitment process; creating promotional posters, brochures, and registration packets* Established efficient work flow, monitored daily productivity through Salesforce* Responded to students, parents, high School counselors and college bursars concerns* Organized new initiatives, and monitored project schedules, work hours, and team goals* Developed and improved department administrative systems, policies, and procedures* Financially audited student award accounts for yearly award accuracy * Oversaw the performance of basic accounts payable and accounts receivable of day-to-day operations * Processed weekly payroll through Kronos and maintained staff accrued time accounts

* Developed and maintained effective appropriate policies, procedures that adhere to state/federal privacy regulations *Served as the internal subject expert in HIPAA Privacy and provided HIPAA Privacy guidance *Reviewed requests from members, members family and agencies for copies of Supplementary medical records* Maintained processes for receiving, documenting, tracking, investigating, resolving members, and employees’ requests and complaints regarding Personal Health Information (PHI)* Worked collaboratively with the Chief Information Security Officer to ensure overall HIPAA Compliance rules were adhered to* Partnered and coordinated with internal departments and operational leaders that represented organizational privacy interest such as legal counsel, government entities and faculty practices * Responded to requests from members, legal and others agencies medical inquiries * Dealt with highly sensitive and confidential documents

C-Suite Executive Assistant * Determined top priorities for Assistant Directors and various other departments * Reviewed, processed, and managed personnel benefits paperwork * Processed payroll through Kronos for Executives, managers and administrative staff* Reviewed, sorted paper-based and electronic mail and took appropriate action* Screened calls and scheduled meetings for Assistant Directors* Dealt with highly sensitive and confidential documents* Assisted with meetings and events planning * Routinely updated compliance documentsOperations Manager* Directed a staff of four delivering administrative and operational support for various departments* Administered and processed new hire/ terminated employees files: updated employees records and benefits * Processed and ran weekly payroll reports and maintained Executive Staff time off calendar * As needed supervised call center (claims) department, member services and switchboard operators * Maintained office by ordering supplies* Reviewed and approved office supply acquisition * Negotiated with temporary and permanent employment vendors * Oversaw process and procedures to address facility needs (lighting, repairs in rooms, etc.)