Stephanie D. Johnson Email & Phone Number

Alexandria, Virginia, United States

Vienna, Virginia, United States

Metro Center Tysons Corner, Va.

Alexandria Va

Alexandria, Va

Lead and supervises activities comprising the Company's overall marketing strategies and programs associated with achieving the designated community's group's occupancy and income goals. Maximize revenue producing activities that directly impact revenue/occupancy for supported properties. Increased occupancy dramatically over the past year as the Sales Manager. Reduced vacancy down nearly 2.5% within the last year.Extremely eager and loving what I do. I love to assist customers find new homes and I take extreme pride with providing world class customer service!Hire and train new staff and develop staff to maximize potential.Supervise direct reporting staff in accordance to overall company policy.Monitor staff performance including performance reviews and address performance problems through corrective action and dismissal.Approve time records and requests for time off.Compile and evaluate data to strategically project and develop successful market strategies to achieve budged/target occupancy.Proactively seek out new and maximizes the current outreach marketing efforts. Utilize appropriate metrics to determine effectiveness, and make appropriate adjustments to promote the property, increase traffic, and achieve budget/target occupancy goals.Work in conjunction with the Property Manager to set and apply rental rates to achieve budgeted revenue goals.

2006, 2007, 2008, 2009 & 2010 Top Sales Achiever Award Recipient.Over 75-85% closing ratio maintained from 2006 to present to assist with maximizing apartment rentals.Perform Leasing Management tasks daily.Greeting prospective residents (by phone or in-person), assessing their needs, presenting our communities, and closing the sale to maximize property occupancy.Generating leads by marketing outreach and converting leads into sales to increase revenue. Ensuring the office, models and vacant apartments are in perfect condition for viewing to build occupancy. Conducting market surveys and utilizing the information to improve sales.Conducted corporate marketing activities to include; regular visits to area businesses, corporations and realtors to know competitors and apartment rental pricing.Assisted Property Manager with preparation of leasing/marketing reports to align pricing and concessions.Participating in the monthly lease renewal program to keep occupancy high and keep residents living there.Responding to resident concerns and resolving customer objections of 1180 apartments to maintain good customer service.Accepting service requests and following-up to ensure prompt resolution to provide adequate and efficient customer service.Conducting move-in/move-out inspections of apartments.Completion of Grace Hill & Call Source training to include; fair housing, leasing for example to stay current on policies and procedures in the business.

Laurel, Md.

Responsible for specific portfolio of leases providing lease administration support to include necessary transactions such as lease payments, lease billings and cash receipting.Help prepare and implement marketing plans, complete marketing surveys, analyze rental trends and track advertising effectiveness.Complete all lease applications and participate in the verification of applications. Notify prospective clients of results on the approval process.Maintain accurate client records in accordance with Company policy. Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc. on a daily basis.Maintained company leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up.Assisted Property Manager with preparation of leasing/marketing reports.Assisted with staff management responsibilities to include supervising, training and development of four to six individuals.

Arlington, Va

Successfully Opened & Closed CD's, Checking, Saving & Money Market Accounts to be current on accounts maintained.Regulated interest rates of the personal & business accounts to reflect changes.CD Renewals & CD Reprints as requested by customers.Debit/credit slips/locate correct account misspellings & coding errors to be current and correct on information entered into system.Processed/Opened & Closed ATM Accounts.Data entry, filing documents, processing & update of tracking systems.Administrative duties.

Provided excellent customer service to clients via email and telephone to maintain customer satisfaction.Provided feedback to the e-Customer Representatives regarding work completed to keep customers satisfied with the service provided.Assisted in the training of e-Customer Representatives to ensure they are current on what is expected of them.Provided intensive billing Research & Problem Solving.Activation/De-Activation of Sprint PCS Consumer/Business Accounts.Provided support for the customer service representatives by handling customer escalations.Successfully converted Consumer and Business accounts from Sprint Spectrum to Sprint PCS.

Real Estate

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Business Administration And Management, General

2011 National Dean’s List Recipient (GPA 3.9) 2010 National Dean’s List Recipient (GPA 3.9) 2009 National Dean’s List Recipient (GPA 3.9).

High School Diploma